Resourceful and results-oriented professional with a proven track record of adeptly handling complex customer issues and fostering positive experiences. Adept at driving efficiency and organization with a strong team-oriented mentality and unwavering dedication to customer satisfaction, business objectives, and sales excellence. Proficient in coordinating documentation and managing payments with precision and accuracy. Known for exceptional multitasking abilities and a positive attitude, successfully managing multiple priorities while consistently exceeding expectations. Committed to taking on additional responsibilities to contribute to team success. Seeking a full-time position that presents professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities to drive impactful results.
Hi, I’m
Lilliana (Lilli) Jones
Long Beach,CA
Summary
Overview
5
years of professional experience
1
Language
Work History
Harbour Outdoor
Account Manager and Logistics Coordinator
01.2023 - 04.2024
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Enhanced operational efficiency by tracking 500+ orders daily, resulting in 20% decrease in delivery delays and increased customer satisfaction by 25%.
- Generated monthly performance reports to track and analyze shipping trends.
- Investigated and resolved logistics issues impacting cargo movements, implementing process improvements that reduced delays by 30% and optimized delivery timelines.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Provided professional support to sales representatives by assisting with order editing, communicating with clients regarding shipments and delays, and managing sales representatives' orders and accounts.
ITS - International Tours Specialists
Account Executive and Travel Coordinator
05.2022 - 01.2023
Job overview
- Managed portfolios of 30+ accounts within travel and leisure sector as Account Executive, delivering exceptional client service and strategic support
- Served as primary point of contact for VIP entertainment clients, coordinating all aspects of their international travel arrangements with meticulous attention to detail
- Maintained confidentiality, managed schedules, and facilitated seamless communication between clients and executive teams
- Optimized executive productivity by managing calendars, scheduling meetings, overseeing logistics and coordinating travel arrangements
- Implemented and utilized advanced software tools to streamline processes
- Conducted proactive research, prepared detailed reports, analyzed data, and crafted compelling presentations.
Marimar Estate
Tasting Room Lead and Sales/Social Media Coordinator
01.2019 - 05.2022
Job overview
- Led daily operations of tasting room, ensuring seamless customer experiences and efficient staff performance
- Managed reservations, private events, and member gatherings for up to 300 guests, ensuring exceptional service and satisfaction
- Supported wine club operations and assisted with member events, simultaneously managing company's Instagram account and crafting compelling content for newsletters and social media platforms
- Consistently surpassed sales targets, earning recognition for achieving Marimar's highest wine club conversion rate
- Developed and executed customer loyalty programs, resulting in 34% increased in customer retention and 26% growth in sales revenue.
Ruckus Films
Production Assistant
12.2018 - 01.2022
Job overview
- Registered equipment and production materials on several databases, facilitating tracking history and maintaining detailed records to ensure efficient workflow and inventory management.
- Monitored production budgets ranging from $50,000 to $5,000,000, diligently tracking expenditures and implementing cost-saving measures to maximize resources and control costs.
- Demonstrated versatility by completed wide range of tasks in diverse filming areas, providing essential support to all aspects of production operations.
- Maintained proactive stance, remaining alert, active, and responsive to any request at any time, leveraging wide variety of available resources to address challenges promptly and effectively.
- Managed production calendar to assist in coordinating daily schedule, overseeing shifts, and ensuring adequate coverage to optimize productivity and meet project deadlines.
Education
Sonoma State UniversityCotati, California
BA in Business Administration from Marketing and Wine
05.2022
University Overview
Skills
- Expert in customer relations
- Deadline and scheduling management
- Inventory management procedures
- Spreadsheet tracking and Data Entry
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Budget administration
- MS Office
- Account Management
- Client Relations
References
References
- Dustin Graves, 707-853-1915, Supervisor, Harbour Outdoor
- Antonio Riley, antonio@shopharbour.com, Colleague, Harbour Outdoor
- Francis Flynn, 707-326-4510, Tasting Room Manager, Marimar Estate
- Lauren Nunes, 707-775-1119, Colleague, Marimar Estate
Timeline
Account Manager and Logistics Coordinator
Harbour Outdoor
01.2023 - 04.2024
Account Executive and Travel Coordinator
ITS - International Tours Specialists
05.2022 - 01.2023
Tasting Room Lead and Sales/Social Media Coordinator
Marimar Estate
01.2019 - 05.2022
Production Assistant
Ruckus Films
12.2018 - 01.2022
Sonoma State University
BA in Business Administration from Marketing and Wine
Availability
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureCareer advancementAccomplishments
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 43% revenue growth.