Lillian "Annie" Crowley
Grovetown,GA
Summary
A well-rounded and hardworking individual with experience in various facets and a robust educational background. I am bringing northern style and talents as I make the move south. Possessing skills in team building, leadership, motivation, and excellent customer relations. Natural aptitude for building relationships, strong decision-making skills, and sound judgment. Committed to applying training, monitoring abilities, and morale-building skills to enhance employee engagement and boost performance. A dedicated leader focused on streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment are key assets that contribute to company success.
Overview
35
35
years of professional experience
Work History
Property Manager
AHEAD
08.2023 - Current
- Responsible for the management of 144 units within 14 separate buildings and locations
- Supervision of 3 maintenance staff and 1 resident coordinator
- Over-site and responsible for 7 separate budgets
- Ability to maintain fair housing standards and comply with HUD, Rural Development, and tax credit rules and regulations
- Tenant relations and life enrichment opportunities for tenants
- Capital needs assessments and preventative maintenance
- Inspections
- Lease signing and documentation
- Lease violations, eviction, rent payment tracking, coordination for repairs
- Database input and reports, work order entry, and follow-up.
- Yardi Database software
- Rent Collections
- Evictions
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Property Manager
Vivas Property LLC
10.2015 - Current
- General oversite of 2 apartment buildings, 7 separate units
- Process evictions, rent collections, lease renewals, new lease applications and record checks
- Perform clean-outs and turn-overs, communication for land lord with contractors, general maintenance, and small repair.
Elderly and Disabled Shared Living and Hospice
Self-Employed/ Sub Contracted
01.1990 - Current
- Deliver private and Subcontracted care to elderly men and women with Alzheimer’s, Dementia, Developmental Disabilities and Mental health conditions as well as other medical conditions in my home
- Provided safe, stable housing for several clients with complex medical and behavioral issues and needs
- Work closely with clients’ medical guardians, case managers, and physicians to provide a healthy, wholesome lifestyle
- Oversaw all clients’ personal and medical needs
- Work closely with each client’s team, including court-appointed guardians, family, agencies, case managers and medical providers
- Employ and supervise a minimum of 6 staff to assist with providing quality care
- Provided the comfort and privacy of a home environment with the professionalism of a staffed facility.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Organized social activities and community outings for residents to enhance their quality of life.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Grafton County Drug Treatment Court Program Manager
North Country Health Consortium
08.2018 - 01.2023
- Functions as a member of the drug court team by discussing participants, contributing ideas, and recommending action, and committing myself to the program mission and goals, and working as a full partner to ensure success
- Responsible for overseeing the drug court budget and resources
- Grant writing
- Writing and changing policies and procedures to best fit the state's regulations and best practices and the program's best interest as a whole
- Maintaining individual files on participants and upkeep of AIMS Database
- Compiling statistical data and guiding or participating in program evaluations
- Review of new cases, medical records, criminal records, personal evaluations, and interviews with potential clients
- Collaboration with outside service providers, the Court, law enforcement probation and parole, and attorneys
- Contract management
- Preparation and management of Drug Court dockets
- Soliciting community support through education and other linkages in an effort to enhance services available to the participant
- Staff supervision
- Team oversite to ensure alignment with Best Practices and the state's physical policy
- (The team consists of a Judge, County Attorney, state attorney, Law Enforcement, Probation and Parole, Case Management, and LADC (Licensed Alcohol and Drug counselor)
- Other miscellaneous responsibilities can include fundraising, organizing, and/or chairing local multidisciplinary teams, and in situations where time and skills allow, they may also provide some case management services.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Grafton County Drug Court Case Manager
Grafton County Alternative Sentencing
05.2017 - 08.2018
- Case manage and coordinate resources for all Drug court Participants
- Maintain the list of Prospective clients referred to the Drug Court
- Work closely and collaboratively with County Attorney’s office, Sheriff’s office, State Probation, and Parole, Local Police Departments, Public Defenders Office, Drug court Judges and other Drug Court team members and community partners
- Administer Urinalysis on all participants on a regular basis
- Using Point of Care Cups and Labs
- Monitor GPS and CAM devices and systems
- Maintain updated service plans
- Meeting clients according to their LSI and needs assessment needs
- Drafting community safety and recovery plans for court review and orders
- Developing Community Relations
- Fund Raising.
Transitional Housing Program Manager (Team Leader)
Capstone Community Action
09.2012 - 04.2017
- Manage and oversee DOC Transitional Housing programs which include 16 aggregate and scattered-site units in Barre and Morrisville, VT
- Develop and implement program activities for participants
- Work closely with DOC personnel and other service providers to ensure participants meet goals and transition successfully
- Develop and maintain relationships with Businesses and Landlords to assist the population in obtaining employment and housing
- Develop community relations; work with community partners on grant collaborations
- Required; Supervise staff members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Town Collector of Delinquent Taxes
Town of Groton
03.2012 - 03.2017
- Collect delinquent taxes for the town; recovered over $180,000 per year
- Work with town residents to help them become current in their delinquent obligations
- Utilize the town-wide data system for accounting and reporting
- Maintain the legal process for tax sales of the bank account.
Homeless Outreach
Tri-County Cap Homeless Programs
10.2009 - 06.2012
- Provided outreach to area residents without homes; assisted in securing shelter and or housing
- Performed outreach and education to area service providers to ensure that every resident of the North County had knowledge of and access to programs in order to prevent episodes of homelessness
- Fundraising.
Administrative Assistant
Legislative Council on Health Care Reform
01.2008 - 01.2009
- Worked with several Senators and representatives for the state of Vermont
- Communicated important issues to the Director of the Commission
- Worked with the head of the finance department; planned and presented the upcoming year’s budget to the commission for review and approval
- Approved and filed for payment all invoices associated with the commission
- Posting agendas and bills of law to the web site for the commission
- Recorded and took minutes at all commission meetings.
Service Coordination
Upper Valley Services and Vermont AHS
01.2003 - 01.2009
- Ensured that individuals and families with complex needs had a holistic, effective, and well-coordinated service delivery package that eliminated service duplications and identified lead case manager
- Challenges and issues addressed included homelessness, education, mental health, development, parent-child relationships, runaway teens, legal issues, and eviction.
Paralegal
Law Office of Thomas A. Rappa, Jr.
01.2000 - 01.2008
- Under the direct supervision of the attorney, prepared legal documents such as affidavits, writs, and interrogatories for a general practice law firm
- My specialty was personal injury and worker's compensation law and real estate
- Assisted in pretrial and trial preparation and sat in on many jury trials
- Presented cases on my own in front of the labor board for workers' compensation-related cases
- In addition to being a paralegal, I was also the office administrator.
Education
B.S. - Business Administration
A.A. - General Studies
Bachelor of Science - Business Administration And Management
Granite State College
Concord, NH05.2008
Bachelor of Science - Criminal Justice
Granite State College
Concord, NH05.2008
Associate of Applied Science - Paralegal Studies
Granite State College
Concord, NH01.2008
Skills
- Care Plan Development
- Medication Management
- Palliative Care
- Incontinence care
- Respite Care
- Legal Research
- Proficient in MS Office
- Document Preparation
- Strong Ethics
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Reliability
Professional Development
- OSHA Certified
- Medication Management
- Ethics training
- Seeking Safety Certified Trainer
- CRSW-State of NH (Certified Recovery Support Worker)
- Certified Bridges out of Poverty Trainer
- Certified Getting Ahead facilitator
- Certificate in Paralegal Studies
- Completion of VVAA Vermont Victims Assistance Academy May 2017 Certificate Essential Elements of Drug Courts
- SCRAM University- GPS and CAM Certified
- Member NADCP
- Attended National NADCP training and Conference in Washington DC 2017 and 2020
- Certified ORAS Ohio Risk Assessment System
- Certified EPICS Effective Practices in Community Supervision
- Member NHADACA
- President Chris Gray Fund- Fundraising 2008-2018
- Certified Case Manager for Stepping Stones to Recovery SOAR SSI/SSDI Outreach and Recovery.
- Board member Rivers Reach
- Board Member WRAP
Timeline
Property Manager
AHEAD
08.2023 - Current
Grafton County Drug Treatment Court Program Manager
North Country Health Consortium
08.2018 - 01.2023
Grafton County Drug Court Case Manager
Grafton County Alternative Sentencing
05.2017 - 08.2018
Property Manager
Vivas Property LLC
10.2015 - Current
Transitional Housing Program Manager (Team Leader)
Capstone Community Action
09.2012 - 04.2017
Town Collector of Delinquent Taxes
Town of Groton
03.2012 - 03.2017
Homeless Outreach
Tri-County Cap Homeless Programs
10.2009 - 06.2012
Administrative Assistant
Legislative Council on Health Care Reform
01.2008 - 01.2009
Service Coordination
Upper Valley Services and Vermont AHS
01.2003 - 01.2009
Paralegal
Law Office of Thomas A. Rappa, Jr.
01.2000 - 01.2008
Elderly and Disabled Shared Living and Hospice
Self-Employed/ Sub Contracted
01.1990 - Current
B.S. - Business Administration
A.A. - General Studies
Bachelor of Science - Business Administration And Management
Granite State College
Bachelor of Science - Criminal Justice
Granite State College
Associate of Applied Science - Paralegal Studies
Granite State College
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