Lillian G. Bible
Lexington,SC
Summary
Dedicated Manager with strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency to positively impact company success. Talented leader with analytical approach to day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Client Portfolio Manager
Allied Universal Security
07.2022 - Current
- Act as the primary client contact for assigned portfolio of accounts
- Responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base
- Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events
- Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items
- Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
- Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently
- Assist the Branch/General Manager in coaching, developing and training branch staff to meet branch needs
- Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by Branch/General Manager, and providing support to branch staff to effectively perform their job duties
- Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio
- Attend and actively participate in management meetings within region and at corporate
- Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.
Client Manager
American Security
07.2020 - 07.2022
- Act as the primary client contact for assigned account
- Responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base
- Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events
- Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items
- Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
- Ensure staff at assigned accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.
Operations Manager
Allied Universal Security
12.2019 - 07.2020
- Responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites
- Managing overtime utilizing effective scheduling and hiring practices
- Ensure a smooth running operation by enforcing post specific policies and procedures thorough proper communication and training
- Ensure all daily, weekly and bi-weekly deadlines are consistently met
- Prepare and run all required reports as directed by managers, review such reports in a timely manner with management team, and take appropriate action as necessary to address any report discrepancies or operational issues
- Present and maintain an energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively managed deadlines
- Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including Security Professionals, Management Team and Clients, in a courteous and professional manner, while functioning as a team player
- Demonstrated ability to write effective and concise reports and document investigations
- Demonstrated ability to maintain a high level of integrity, and application of rules and policies in a fair, consistent and equitable manner
- Proven versatility to function in various roles.
Security Account Manager
Allied Universal Security
06.2017 - 12.2019
- Manage employee schedules to ensure required staffing levels are met with a goal of 2% or less overtime rate
- Under the direction of the Branch Manager and client’s Security Director, coordinate all aspects (technical and managerial) of executing the security contract at the assigned location
- Responsible for supervising, motivating, coaching and training employees
- Payroll coordination at assigned site, including pay and invoice reconciliation, using computerized payroll/scheduling system
- Working with Client Management to improve progress, decrease absenteeism and promote a more motivated work environment.
Assistant Manager
FedEx Office
11.2015 - 06.2017
- Deliver a positive customer experience to all customers, utilizing consultative skills to anticipate Customer needs, suggest alternatives and provide solutions
- Knowledgeable in all areas of the Center’s Business, including print, signs and graphics, and shipping
- Responsible for taking orders, providing pricing and product information, and recommending appropriate FedEx products and services
- Operating and maintaining a variety of equipment, move boxes and equipment, stock materials, manage production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority
- Follows instructions of supervisors and assists other team members in performing center functions
- Assists in the training of center team members
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Center and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail center printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Center merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Center
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail center standards, as outlined in the team member hand book
- Ensures confidentiality of customer data
Account Manager
Universal Protection Service
06.2012 - 01.2015
- Payroll coordination at assigned site
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Responsible for supervising, motivating, coaching and training employees.
- Working with Client Management to improve progress, decrease absenteeism and promote a more motivated work environment.
Security Site Commander
Regent Security Services
06.2009 - 06.2012
- Responsible for directing, coordinating and overseeing all activities of the onsite Security staff, Safety Specialists and Emergency Management staff, including all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures
- Knowledge of Georgia Law as applicable to the performance of Security duties, Safety Specialists and Emergency Management staff.
- Knowledge of Georgia Regents Health System building alarms, such as burglar alarms, fire alarms, and panic alarms
- Working with Client Management to improve progress, decrease absenteeism and promote a more motivated work environment
- Under the direction of the Branch Manager and client’s Security Director, coordinate all aspects (technical and managerial) of executing the security contract at the assigned location
- Responsible for scheduling and payroll coordination at assigned site, including pay and invoice reconciliation, using computerized scheduling systems
- Conduct interviews, make recommendations for placement of staff and execute site-specific orientations including routine responsibilities, and how to respond to emergency situations, safety incidents or specific client needs
- Construct and maintain updated post orders, safety sheets, security policies and emergency response procedures.
Dispatcher/Security Officer
Sizemore Securities, Medical College of Georgia Health, Inc
08.2007 - 06.2009
- Protects life and property of all persons on Hospital premises and patrols Hospital buildings and grounds to prevent fire, theft and vandalism
- Secures, unlocks and protects Hospital buildings
- Respond to security needs of Hospital personnel
- The employee works independently with the established procedures under general supervision
- Assisting client’s staff with unruly / combative patients
- Retrieving / Returning / Documenting found, lost, stolen and damaged properties
- Supervising daily activities of Security Professionals
- Responsible for ensuring all training is administered according to the
- Company / Client guidelines or requests
- Maintaining and updating daily reports and security incident log books
- Perform escort / courier of personnel, cash, drugs, cadavers and specimens
- Monitor / operate CCTV’s, two-way radios, telephones, fire enunciator system, call boxes and
- Operate / maintain motor vehicle (refuel, preventive maintenance checks, logs, etc…)
- Complete administrative and security incident reports
- Maintain daily event logs
- Enforce parking and traffic laws
- Assist motorists with vehicle problems (jump start, air in tire, locate lost vehicle)
- Investigate non-vehicular accidents (falls, slipping, tripping, etc.)
- Respond to and investigate silent and audible alarms
- Protect crime scenes until arrival of law enforcement
- Perform preliminary investigation of criminal activity
- Confront and detain persons suspected of criminal activity
- Application of restraints (soft or leather) as requested by staff
- Use of verbal or physical intervention when needed
- Protect patients, visitors and personnel from harm and reasonable fear of harm.
Co-Owner / Operator
Simply Me, LLC
01.2006 - 03.2008
- Accountable for purchase and resell of merchandise
- Weekly inventory of resell items and retail equipment
- Knowledge of Georgia State and Federal Tax laws
- Knowledge of Import / Export laws
- Communicate and maintain rapport with diverse groups or individuals
- Maintain tax ledgers
- Organize and process credit / debit and cash receipts and transactions.
Security Dispatcher
Sizemore Securities, Medical College of Georgia, Health, Inc
12.2003 - 08.2004
- Protects life and property of all persons on Hospital premises and patrols Hospital buildings and grounds to prevent fire, theft and vandalism
- Secures, unlocks and protects Hospital buildings
- Respond to security needs of Hospital personnel
- The employee works independently with the established procedures under general supervision
- Maintaining and documenting daily reports for security, maintenance, transportation, and personnel
- Identifying the proper administrative process to use in a given situation, in compliance with MCGHI and HSSS directives, standing orders and memo’s
- Properly identify and complete the standard forms with 100% accuracy
- Mandatory ability to make decisions under stressful conditions
- Data entry for security, transportation, and maintenance personnel
- Operating and monitoring of both “Fixed” and “PTZ” camera systems
- Ability to assist in all security situations in compliance with the Security Company, MCGHI, and local law enforcement policies and procedures.
Skills
- Electronic Communication
- Fire Safety Regulations
- Client Relationship Management
- Microsoft Outlook
- Manage Personnel
- Microsoft Excel
- Judgment and Decision-Making
- Microsoft Windows
- Social Perceptiveness
- Identifying Opportunities
Timeline
Client Portfolio Manager
Allied Universal Security
07.2022 - Current
Client Manager
American Security
07.2020 - 07.2022
Operations Manager
Allied Universal Security
12.2019 - 07.2020
Security Account Manager
Allied Universal Security
06.2017 - 12.2019
Assistant Manager
FedEx Office
11.2015 - 06.2017
Account Manager
Universal Protection Service
06.2012 - 01.2015
Security Site Commander
Regent Security Services
06.2009 - 06.2012
Dispatcher/Security Officer
Sizemore Securities, Medical College of Georgia Health, Inc
08.2007 - 06.2009
Co-Owner / Operator
Simply Me, LLC
01.2006 - 03.2008
Security Dispatcher
Sizemore Securities, Medical College of Georgia, Health, Inc
12.2003 - 08.2004
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