Lillian Giselle Murray

• Support the United States Naval Special Warfare Command (NAVSPECWARCOM) Preservation of

the Force and Family (POTFF) Program in Coronado, California

• Serve as independent single point of contact for DoD military community for all data needs

• Form and foster relationships with key operational customers and stakeholders

• Proficiently utilize computers, software, and technologies to collect and report data analyzing

elite Navy groups

• Use of statistics/modeling tools such as SQL to query, manipulate, and analyze large data sets

• Use data visualization techniques with the goal of optimizing performance

• Define key metrics and performance indicators while maximizing efficiency

• Establish and enforce data naming conventions to ensure consistency and clarity within health

systems

• Develop data validation procedures that support accuracy and integrity

• Answering Congressional data inquiries/ Requests for Information (RFIs) related to clinic

encounters

• Data mining, exploratory analysis, predictive analysis, and statistical analysis while using

scientific techniques that correlate data into graphical, written, visual and verbal narrative

products

• Prepare reports, presentations, and graphs that accurately convey data trends and associated

analysis, outliers, and patterns in data

• Maintain regular communication with clients and interdepartmentally to provide updates,

gather feedback and address their expectations

• Coordinating and disseminating internal and external executive materials and deliverables for the Western Pacific Chief Medical Informatics Officers (CMIOs) and Chief Nursing Informatics Officers (CNIOs)
• Collaborate with Department of the Navy's Bureau of Surgery and Medicine (BUMED) Project Management Office (PMO) and Military Health System (MHS) specialty leaders to expand virtual healthcare services within Naval Medical Forces Pacific (NMFP)
• Response coordination and rapid support for physicians to virtually meet the needs of service members around the globe amid the COVID-19 pandemic
• Virtually connecting physicians at Naval Medical Readiness Training Commands (NMRTCs) with physicians at Navy Medicine Training Units (NMRTUs)
• Creating implementation material for the Pacific region's Western NMRTCs to support multiple specialty implementations adhering to scope and project timelines, creating and holding kick-off presentations, meeting with key stakeholders, managing meetings, note-taking and distribution of minutes, etc
• Monitoring specialty-specific project(s) by collecting, evaluating, and analyzing data and trends, completing risk and issue management, etc
• Training providers and clinic staff with virtual health equipment available including hardware and software
• Creating program materials such as implementation timelines, virtual visit workflows
• Ensuring compliance of government policies and standards
• Development of solutions, proposals, and new business opportunities
• Promoting business growth and future work
• Ensuring timely flow of accurate business data
• Leading contractual discussions and modifications to include enhancement and risk mitigation
• Provide strategic direction by planning and executing programs to exceed contract deliverables

• Providing support to Project Managers and Western Pacific Chief Medical Informatics Officers (CMIOs) and Chief Nursing Informatics Officers (CNIOs) within the Department of the Navy's Bureau of Surgery and Medicine (BUMED)
• Tracking deliverables and preparing reports for Command leadership and high-ranking Navy officials
• Assisting the Project Manager in tasking of the team to developing and maintain technical program documents
• Coordinating schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and in-process review preparation
• Performing analysis, development, and review of program administrative operating procedures
• Using qualitative and quantitative analytical expertise to assess the effectiveness of business operations
• Manipulating data to present program status and make recommendations regarding process improvement initiatives
• Traveling and formally presenting three virtual health posters that were selected to be on display at the Association of Military Surgeons of the United States (AMSUS) conference in Washington D.C

• Implemented health education and promoted processes applicable to chronic disease management
• Coordinated and wrote health education articles for member and provider newsletters with mass distribution to approximately 250,000 members
• Designed and created health and wellness brochures for mailing and distribution
• Ensured health education programs, processes, and services were accomplished in a timely manner in accordance and compliance with state and federal regulations including County Medical Services (CMS), California Department of Health Care Services (DHCS), and California Department of Managed Health Care (DMHC)
• Participated in the coordination of health education, health promotion, and disease management programs; developed and executed assigned programs
• Communicated health education and disease management needs to members' primary care physicians, case managers and others participating in the multidisciplinary team
• Provided resource information and education regarding the community-based needs of members in conjunction with Federally Qualified Health Centers (FQHCs)
• Attended department meetings; provided feedback for existing processes; represented the department in interdepartmental and external meetings and forums

• Served as Lead Coordinator for both research-intensive Departments of Pain and Anesthesia at Naval Medical Center San Diego (NMCSD)
• Managed and provided regulatory oversight on 7 active studies and several projects in development and brought department into compliance by successfully registering 6 studies on clinicaltrials.gov; continuously updated and published results as required
• Monitored, identified, tracked, analyzed, and addressed ethical, legal, and other issues including adverse events (AEs) and brought issues to primary investigators' (PI) attention for remediation
• Performed literature reviews and compose protocol submissions ensuring study development, plans, timelines, and revisions are submitted to the Institutional Review Board (IRB) with timeliness for assignment and approval
• Provided technical writing and editorial support for various documentation including scientific manuscripts, presentations, technical reports, abstracts, and literature reviews for research studies
• Technical editing of aforementioned documents to include grammar, punctuation, content consistency, formatting, as well as improving readability; proficient with medical and scientific terminology
• Created NMCSD site specific addendums, consent forms, and protocol edits for three studies in which NMCSD is listed as a shared site with Walter Reed (WR); submitted all PI and AI documentation and modifications jointly to WR IRB and NMCSD IRB allowing for patient recruitment to occur for these multi-site research projects
• Followed specific submission guidelines for medical journal consideration that resulted in submissions being formally accepted and published in major scientific and biomedical research journals including the Regional Anesthesia Pain Medicine (RAPM) journal with minimal editing to original submission
• Coordinated with Public Affairs Office (PAO) for posters and presentations for annual academic research competitions
• Established and maintained rapport with outside research doctors and institutions including renowned universities including Johns Hopkins University, University of California San Diego (UCSD), Navy, and Army Commands
• Maintained electronic database research project submissions for Anesthesiology and Pain Departments at NMCSD Command as well as shared projects with Walter Reed National Military Medical Center (WRNMMC)
• Initiated Memoranda of Understanding (MOU) and Interagency Agreements (IAIR) with other research sites
• Coordinated and completed complex Data Sharing Agreements (DSA) for highly technical data analysis
• Submitted annual continuing renewals to the IRB for all active studies in the clinic through NMCSD's electronic format
• Adhered to legal, professional, and ethical codes of conduct with respect to confidentiality and privacy following HIPAA guidelines

• Coordinated patient admissions to Sharp Coronado's skilled nursing facility (SNF) and entered the appropriate ICD-9 coding for inpatient diagnoses which required knowledge of medical terminology and abbreviations
• Assessed admission criteria and completed admission agreements that ensured patients receive best rehabilitation and wellness services and that Sharp receive the best financial return
• Obtained authorization for short-term and long-term inpatient stays, informed appropriate departments of admission, provided room assignment, and completed admission agreements
• Reviewed medical files to alert doctors, nurses, and nutritionists and made recommendations to promote overall health and wellness
• Coordinated with hospital social workers and case managers on healthy patient discharge plans
• Updated and distributed daily census for transitional care, custodial, and sub-acute patients
• Adhered to HIPAA privacy guidelines and worked with various insurance companies including, but not limited, to: Medicare, Tricare, MediCal

• Managed all data regarding admissions and updated discharges of automated systems in a fast-paced environment requiring extreme attention to detail
• Evaluated benefits and eligibility of all patients for reimbursements and verified accounts in one of San Diego County's busiest Emergency Rooms
• Maintained and updated information regularly on hospital information system and recorded all details of patients
• Coordinated inpatient hospital stays for both medical and psychiatric patients