LILLIAN SANTANA
Lawrence,MA
Summary
Professional and determined outlook ready to make a significant impact within an organization. Seeking a position where my knowledge, potential, and skill sets can be utilized. I want to be able to bring my enthusiasm, dedication, responsibility, good work ethics and skills I have obtained through previous work experience.
Overview
14
14
years of professional experience
Work History
Patrol Officer
Lawrence Police Department
10.2018 - Current
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored traffic violations, issuing citations as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
Latchkey Program Site Coordinator
Community Day Charter Schools
08.2016 - 08.2018
- Schedule and manage educational program
- Analyze, collect, and report on student progress and staff
- Coordinated schedules and timelines for after school programming
- Evaluate and identify opportunities for improvement
- Create a fun and enthusiastic environment for the kids
- Offer support to kids and families
- Build trusting relationships.
Customer Service Representative
LaSpada's Original Hoagies
10.2009 - 03.2015
- Ensured customer satisfaction
- Handled monetary transactions
- Food order preparations
- Served food and beverages.
Education
Associate of Science - Criminal Justice -
Northern Essex Community College
Lawrence, MABachelor of Science - Criminal Justice
University of Massachusetts - Lowell
Lowell, MA05.2022
Skills
- CPR certified
- First Aid Certified
- Bicultural and Bilingual in English and Spanish
- Ability to work under pressure
- Proficiency using MS Office
- Excellent work ethics
- Excellent customer service
- Excellent communication skills
Internship
YWCA Domestic Violence and Sexual Assault Advocate, Lawrence, MA, 02/2018 - Present, Emergency Services, Assist YWCA Court Advocates, Assistance with Restraining orders and Harassment Orders, Help victims with understanding legal rights, options and responsibilities
Timeline
Patrol Officer
Lawrence Police Department
10.2018 - Current
Latchkey Program Site Coordinator
Community Day Charter Schools
08.2016 - 08.2018
Customer Service Representative
LaSpada's Original Hoagies
10.2009 - 03.2015
Associate of Science - Criminal Justice -
Northern Essex Community College
Bachelor of Science - Criminal Justice
University of Massachusetts - Lowell
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