Lillianna Heimbold
Homer,AK
Summary
Outgoing and enthusiastic personality with a determined and hard working mindset
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Homer Inn and Spa
01.2019 - 07.2021
- Spa preparation and cleaning/ maintenance of spa equipment ( hot tubs/ saunas/ massage rooms)
- Touring guests , scheduling clients and staff, ordering spa products and supplies
- Coming in whenever there's a call out/ staying attentive to calls and messages on and off the clock
- Along with working housekeeping when needed
- Turning over rooms making sure each room is pristine, welcoming, and fully stocked ensuring each guest has an amazing stay.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Royal wraps
03.2023 - 12.2023
- As Manager at Royal Wraps, I was responsible for a wide range of duties including scheduling staff to optimize coverage during peak hours
- Worked effectively in fast-paced environments.
- Ordering supplies and inventory, sending team communications to keep everyone informed and motivated
- I would also work at the front, handling cashiering and waitressing duties
- As well as maintaining the cleanliness and organization of the dining and kitchen areas
- Additionally I oversaw the management tasks such as training new employees, addressing customer concerns and implementing efficient workflows to enhance overall productivity
Barista/Manager
Stars Coffee
04.2020 - 02.2022
- Barista/Cashier
- Manager from 2021-2022
- Scheduling and ordering product/supplies
- Open and lock up shop everyday
- Communicating everything back to owner
- Running social media accounts and training new baristas
- Staying attentive to calls and messages on and off the clock.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Starbucks Barista
Starbucks
03.2022 - 03.2023
- My position included working as the cashier, customer service, barista, cleaning crew, deep cleans, customer satisfaction, answering all and any questions including in person and over the phone and working drive through
- Picking up shifts and working at different stores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess and Server
Captain patty's
04.2018 - 08.2021
- Opening duties or kitchen staff/ food prep
- Hosting/bussing, staying positive and welcoming
- Placing to go orders and reservations
- Help with scheduling after hours and prep for the next day
- Serving at nights with knowledge of the menus opening/closing tabs
- Handling money and working the cash register
- Seasonal work.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Skills
- Barista Experience
- Teaching
- Host/Hostess
- Leadership
- Food Handling
- Data Entry
- Housekeeping
- Food Safety
- POS
- Restaurant Management
- Serving Experience
- Retail Sales
- Upselling
- Complex Problem-Solving
Certification
- Food Handler Certification, 01/01/22, 01/01/24
- Food Safety Certification
Timeline
Manager
Royal wraps
03.2023 - 12.2023
Starbucks Barista
Starbucks
03.2022 - 03.2023
Barista/Manager
Stars Coffee
04.2020 - 02.2022
Assistant Manager
Homer Inn and Spa
01.2019 - 07.2021
Hostess and Server
Captain patty's
04.2018 - 08.2021
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