Lillianna Piedra
Tallahassee
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
leader
wearhouse
Columbus
01.2024 - 07.2025
- Facilitated communication between team members and management for project updates.
- Managed daily warehouse operations to ensure efficient workflow and safety compliance.
- Supervised team members in loading and unloading shipments to optimize productivity.
- Trained new employees on proper handling of materials and safety protocols.
- Generated warehouse shipping documents, packing lists and invoices.
Cashier
zone 7
Tallahassee
08.2024 - 10.2024
- Maintained a clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Shift Leader Manager
Tacobell
Columbus
01.2023 - 05.2024
- Trained new staff on company policies and operational procedures.
- Coordinated shift schedules to maintain adequate coverage and staffing levels.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Implemented safety protocols to promote a safe working environment for all employees.
- Resolved customer inquiries and complaints effectively to enhance service quality.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Reinforced rules to promote superior employee performance.
- Assisted in the development of short-term goals for each shift.
server
Cracker Barrel Restaurant
Tyler
01.2021 - 01.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took food and drink orders accurately from customers.
- Delivered meals promptly to tables while maintaining cleanliness.
- Collaborated with kitchen staff to ensure timely food preparation.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Porter High School
Porter, TXSkills
- Team leadership
- Training and development
- Customer service
- Team building
- Inventory oversight
- Staff discipline
- Attention to detail
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
zone 7
08.2024 - 10.2024
leader
wearhouse
01.2024 - 07.2025
Shift Leader Manager
Tacobell
01.2023 - 05.2024
server
Cracker Barrel Restaurant
01.2021 - 01.2022
High School Diploma -
Porter High School
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