Lillianna Reyes
Sun Valley
Summary
Dynamic veterinary professional with extensive experience at Desert Hills Animal Hospital, excelling in patient care and surgical assistance. Proven ability to enhance client education and streamline inventory management, fostering team collaboration. Skilled in medical record maintenance and appointment scheduling, ensuring efficient operations and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Desert Hills Animal Hospital
09.2021 - Current
- Assisted veterinarians in examinations and procedures, ensuring animal comfort and safety.
- Monitored patient vital signs during surgeries and treatments to maintain health standards.
- Educated pet owners on post-operative care, improving compliance with treatment plans.
- Managed inventory of medical supplies, streamlining ordering processes to reduce shortages.
- Trained new veterinary assistants on clinic protocols and patient handling techniques.
- Collaborated with team members to improve clinic workflows, enhancing overall efficiency of operations.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Veterinary Receptionist
Kings Row Pet Hospital
11.2018 - 07.2021
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Assisted veterinarians with patient intake, gathering medical histories and updating records accurately.
- Facilitated effective client interactions, addressing inquiries and providing information on services and procedures.
- Maintained accurate billing processes, processing payments and managing financial transactions efficiently.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
Daycare Teacher
E. L. Wiegand Early Learning Center
11.2017 - 11.2018
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social skills.
- Fostered a safe and nurturing environment promoting emotional growth and positive behavior.
- Collaborated with parents to discuss children's progress and address developmental concerns.
- Supervised daily activities, ensuring compliance with health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
High School Diploma -
Spanish Springs High School
Spanish Springs, NVSkills
- Patient care
- Surgical assistance
- Vital signs monitoring
- Inventory management
- Client education
- Medical record maintenance
- Appointment scheduling
- Customer service
- Team collaboration
- Front desk operations
- Financial transaction processing
- Training and mentoring
- Medical record-keeping
Timeline
Veterinary Assistant
Desert Hills Animal Hospital
09.2021 - Current
Veterinary Receptionist
Kings Row Pet Hospital
11.2018 - 07.2021
Daycare Teacher
E. L. Wiegand Early Learning Center
11.2017 - 11.2018
High School Diploma -
Spanish Springs High School