Lillianne Wimer
Bekkers Catering
San Diego,CA
8
years of professional experience
Versatile hospitality professional with leadership experience as a shift leader, crew member, and catering staff member. Known for strong communication, teamwork, and problem-solving, plus accurate order handling and food safety. Focused on efficient service, clean workspaces, and positive guest experiences. I always aim to provide the best customer service while maintaining excellent efficiency.
Work History
Catering Staff Member
4 Years 3 Months- Set up banquet stations, tables, and service equipment for catered events.
- Served guests promptly while maintaining professional presentation and attentive customer service.
- Replenished buffet items and beverages to support smooth event flow.
- Followed food safety and sanitation procedures during preparation, service, and cleanup.
- Coordinated with kitchen staff to time deliveries and ensure accurate meal placement.
- Cleaned and reset event spaces efficiently to meet turnaround requirements.
- Assisted with inventory checks and restocked supplies for upcoming functions.
- Trained new staff on service standards, setup procedures, and event execution.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Collaborated with team members to create memorable experiences for clients and guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Cleaned and organized kitchen stations to promote team efficiency.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Ensured timely food preparation and delivery for seamless event execution.
- Oversaw catering orders to verify accuracy and completeness.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout the day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when a meal was completed.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated buffet setup and breakdown, maintaining organized service flow for events.
- Prepared serving stations, utensils, and equipment according to catering specifications.
- Monitored food presentation and replenished items to keep service areas fully stocked.
- Supported kitchen and event teams with timely food transport and service coordination.
- Followed sanitation procedures, ensuring clean workspaces and compliant food handling practices.
- Handled guest dietary requests professionally, communicating needs to kitchen staff accurately.
- Loaded and unloaded catering supplies, protecting equipment during transport and storage.
Crew Member
10 Months- Delivered friendly guest service while taking accurate orders at counter and drive-thru.
- Coordinated with team members to complete rush-period orders quickly and accurately.
- Operated POS system to process payments, apply promotions, and resolve order changes.
- Prepared sandwiches, salads, soups, and bakery items following Panera food safety standards.
- Maintained clean workstations, dining areas, and equipment to support sanitary operations.
- Restocked ingredients, packaging, and beverage items to keep service lines ready.
- Trained new crew members on service routines, station setup, and brand standards.
- Monitored product quality and freshness, removing outdated items to maintain consistency.
- Worked the front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members in achieving goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an optimal experience onboard.
- Operated a cash register to ring up the final bill and process various forms of payment.
- Prepared products following the restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures in the establishment.
- Stocked shelves to organize aisles in assigned department.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained high standards of personal hygiene and cleanliness, contributing to a healthy dining environment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Fostered a positive team environment by assisting coworkers during rush periods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Shift Leader/Barista
1 Year 1 Month- Supervised daily front-of-house and back-of-house operations to maintain smooth service flow.
- Trained new team members on register procedures, food prep, and customer service standards.
- Coordinated shift priorities to balance production, restocking, and order accuracy.
- Resolved customer concerns quickly while maintaining professional service and store standards.
- Monitored inventory levels and communicated supply needs to prevent service delays.
- Enforced food safety, sanitation, and cleanliness procedures throughout each shift.
- Opened and closed store sections, securing cash, equipment, and work areas.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, while adhering to health and safety standards.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Crew Member/Cashier
1 Year 2 Months- Coordinated front-counter and drive-thru operations to maintain fast, accurate order flow.
- Resolved guest concerns promptly to support positive service experiences and repeat business.
- Trained new crew members on service standards, food preparation, and restaurant procedures.
- Monitored food safety, sanitation, and cleanliness standards across service and kitchen areas.
- Prepared menu items according to quality specifications and production guidelines.
- Managed cash register transactions and order accuracy during high-volume periods.
- Restocked ingredients, packaging, and supplies to prevent workflow interruptions.
- Supported shift execution by communicating priorities and assisting team members during rush periods.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Maintained cleanliness and organization of the dining area, leading to improved customer experiences.
- Improved team morale, leading to increased productivity and reduced turnover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Processed customer orders accurately through the POS system and supported smooth front-counter transactions.
- Greeted guests promptly and delivered efficient service during high-volume rush periods.
- Resolved order concerns professionally, preserving customer satisfaction and store flow.
- Coordinated with kitchen crew to confirm order accuracy and reduce service delays.
- Maintained clean, organized checkout areas and followed restaurant sanitation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join rewards programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
Front Counter Attendant/Cashier
8 Months- Greeted guests promptly and delivered accurate front-counter service in a fast-paced dining environment.
- Processed cash, credit, and mobile payments while balancing the register accuracy.
- Processed cash, credit, and mobile payments while balancing register accuracy.
- Coordinated with kitchen staff to ensure timely order assembly and pickup.
- Resolved order issues professionally, maintaining positive guest experiences during rush periods.
- Maintained clean, organized counters, dining, and beverage areas to meet sanitation standards.
- Restocked condiments, supplies, and packaging material to support uninterrupted service.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Ensured timely completion of assigned tasks during shift changeovers, supporting smooth transitions between teams.
- Resolved customer complaints professionally, ensuring their satisfaction and continued patronage.
- Handled phone orders efficiently, accurately recording details for pickup or delivery purposes.
- Improved customer satisfaction by providing timely and efficient service at the front counter.
- Enhanced team productivity by assisting with order preparation and ensuring accuracy of orders.
- Streamlined order processing by quickly entering accurate information into the Point of Sale system.
- Demonstrated strong multitasking abilities while juggling multiple orders simultaneously without compromising on the quality or accuracy of work delivered.
- Promoted a safe working environment by following all health and safety regulations consistently.
- Managed high-volume periods effectively, maintaining excellent service standards under pressure.
- Contributed to increased efficiency by restocking supplies during downtime, ensuring availability when needed.
- Facilitated smooth operations by accurately handling cash transactions and balancing the register daily.
- Welcomed guests and maintained a pleasant, friendly, and professional demeanor.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set a positive example for the team.
- Organized, arranged and tidied workspace to make resources and products easy to locate.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Wiped front counter, booths and glass doors to maintain cleanliness of public areas.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Skills
Event setup
Sanitation practices
Food preparation
Food presentation
Allergy awareness
Event coordination
Special diets
Food storage
Order taking
Table setting
Table setup
Timeline
Catering Staff Member
Bekkers Catering
04.2022 - 07.2026Read More
Crew Member
Panera Bread
08.2021 - 06.2022Read More
Shift Leader/Barista
Solomon Bagels and Donuts
06.2020 - 07.2021Read More
Crew Member/Cashier
McDonald's Restaurant
04.2019 - 06.2020Read More
Front Counter Attendant/Cashier
Panda Express
07.2018 - 03.2019Read More
Grossmont Highschool
High School Diploma
Read More