Lillian R. Foster
Spanish / English Customer Service Expert
West Babylon,NY
Summary
Dedicated customer service professional with extensive experience in training, technology and the medical industry. Maintains a relentless drive for customer satisfaction, advancement and communications on both a professional and personal level. Articulate, energetic and results-oriented with exemplary passion for developing relationships, remedying relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Temporary Fuel Assistance Worker I
Suffolk County Department of Social Services
08.2024 - 07.2025
- Simultaneously processed and managed up to fifteen case applications for Heat and Energy Assistance Program.
- Reviewed application documents and financial statements to ensure they met state and federal guidelines.
- Conducted client interviews to verify eligibility for HEAP and other programs for Department of Social Service
- Worked directly with National Grid, PSEG LI and Oil companies to verify services and provide voucher information.
Billing Agent
Sunrise Credit Services Inc.
09.2023 - 08.2024
- Pursued and processed payments for outstanding balances.
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
- Dealt with billing concerns with calm and professionalism to deliver optimal resolutions.
Server
Fogo De Chao
06.2022 - 04.2024
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Contract Remote Customer Service Representative
Robert Half
04.2021 - 06.2022
- Strictly contracted work for specific periods of time
- Assisted claimants in Spanish and English over phone with processing, troubleshooting and opening claims
- Followed strict protocol to detect and report fraudulent activities
- Verified and authenticated official identification documents
- Provided technical support for online activities
- Translated documents from English to Spanish for claimants
- Averaged about 60 inbound calls per day
- Increased customer satisfaction by resolving issues
- Resolved conflicts and provided internal and external solutions to appease frustrated customers
VIP Manager
VIP Lifestyle Miami LLC
06.2017 - 02.2021
- Created meaningful connections with clients that require luxury experiences during their travels
- Remained up to date on luxury rental apartments, mansions, luxury cars, yachts, jets and luxury Miami party experiences
- Kept an organized lists of clients, their preferences and their upcoming bookings/ travel plans
- Handled customer service complications smoothly and efficiently
- Followed up with clients to verify that their experience was up to par and address any concerns or complaints
- Surveyed for new investors and organized meetings/ showings of potential properties, cars, jets and yachts
- Organized events, flights and schedules for VIP clients, investors and their guests
- Maintained highly loyal clientele by delivering unparalleled service at every stage of Miami vacation experience.
Server
Red Lobster
10.2019 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Specialist
Apple Incorporated
10.2017 - 11.2018
- Provided customers with exemplary service in both technical support and purchasing of Apple Products and their partners
- Handled complex and sensitive technological issues for customers to avoid escalation and ensure a satisfied customer.
- Utilized mediums of communication to ensure that all customers were comfortable and informed regardless of their languages or needs
- Trained new-hires through shadowing and reverse shadowing methods.
- Assisted customers with business ventures, finding viable solutions and with product financing
- Assisted customers with setting appointments, shipping, special order requests, and arranging merchandise pick-up at other locations.
Customer Service / Training Expert/ (Remote Agent)
Stericycle: Communication Solutions
04.2014 - 09.2017
- Provided customer service for medical offices, medical IT offices, hospitals, medical laboratories, nursing homes, abortion clinics, medical insurance companies, psychiatric therapists etc.
- Scheduled appointments and coordinated transportation for multiple medical offices, insurance companies and hospitals.
- Aided patients and medical personnel with various types of emergencies and urgent medical issues by conveying medical advice, dispatching urgent messages to on call personnel and verifying insurance information.
- Closely trained new hires and current employees on efficient computer utilization, customer contact, customer acquisition, new programs and updated medical rules and regulations
- Attended meetings with current clients to improve specific policies and fulfill new needs and concerns
Administrative Assistant
State Farm Insurance Agency
06.2012 - 09.2013
- Communicated with customers over the phone, by email and in person to help make their purchase and services meet their necessary needs.
- Navigated basic office programs to locate policies and client information for in house agents.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science in Nursing - Nursing
Molloy University
Rockville Centre, NY 05.2001 -
Languages
Fluent in Spanish & English
Timeline
Temporary Fuel Assistance Worker I
Suffolk County Department of Social Services
08.2024 - 07.2025
Billing Agent
Sunrise Credit Services Inc.
09.2023 - 08.2024
Server
Fogo De Chao
06.2022 - 04.2024
Contract Remote Customer Service Representative
Robert Half
04.2021 - 06.2022
Server
Red Lobster
10.2019 - 03.2020
Specialist
Apple Incorporated
10.2017 - 11.2018
VIP Manager
VIP Lifestyle Miami LLC
06.2017 - 02.2021
Customer Service / Training Expert/ (Remote Agent)
Stericycle: Communication Solutions
04.2014 - 09.2017
Administrative Assistant
State Farm Insurance Agency
06.2012 - 09.2013
Bachelor of Science in Nursing - Nursing
Molloy University
05.2001 -