Lillian Santos Tyler

Front Desk Lead

• Assuring I had fulfilled my sales quota for each month.
• .Offered hands-on assistance to customers, assessing needs, and fulfilling them in a timely manner.
• Responsible for placing all orders for the store ie. Drinks , cleaning supplies , office supplies.
• Made sure the cash count was always accurate and deposited to the bank daily.
• Directly responsible for the cleanliness of the facility.
• Helped with planning schedules and delegating assignments.

CHILDCARE

• Supervised up to 10 children at a time with the age range being 1-12 years old.
• Kept playroom clean and organized throughout shift.
• Assisted children with any homework they wanted help with.
• Provided a child friendly environment with engaging activities such as arts and crafts or ad lib story time.
• Comforting children who were newly separating from parents for the first time.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Consistently provided professional, friendly and engaging service.
  
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Assisted customers with food selection, inquiries and order customization requests.
• Spoke with patrons to ensure satisfaction with food and service
• Performed all transactions in a cordial, efficient and professional manner

• Trained new employees.
• Consistently provided friendly guest service and heartfelt hospitality.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Prepared smoothies , following specific methods that required quick prep time.
• Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction.
• Maintained inventory control of all products and enforced all proper food sanitation procedures.
• Trained staff on proper use of equipment, food handling, and portion sizing.

• Answered telephone calls and responded to inquiries.
• Received customer payments.
• Handled all Holiday orders/ customer questions directly.
• Cleaned and organized eating, service, and kitchen areas.
• Operated the drive-through window and sales register quickly and efficiently.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Prepared all food orders within a 2-3 minute time frame.
• Assembled food orders while maintaining appropriate portion control.
• Verified that prepared food met all standards for quality and quantity.
• Consistently offered professional, friendly and engaging service.
• Communicated with other kitchen team members to ensure food was prepared on time and correctly.

• Consistently provided friendly guest service and heartfelt hospitality.
• Operated the drive-through window and sales register quickly and efficiently.
• Pleasantly and courteously interacted with customers.
• Received customer payments.
• Cleaned and organized eating, service, and kitchen areas.