Lillian Theresa Marie Beams
Talihina,OK
Summary
Dynamic and engaging professional with a proven track record at Choctaw Nation of Oklahoma, enhancing visitor engagement and fostering cultural appreciation through educational outreach and museum tour leadership. Excelled in team coordination and cross-cultural communication, significantly increasing visitor engagement. Skilled in research and local history, adept at creating memorable experiences and resolving challenges with adaptability.
Overview
15
15
years of professional experience
Work History
Museum Associate
Choctaw Nation of Oklahoma
05.2023 - Current
- Responsible for procuring all items associated with the CNO Capitol Museum, including gift shop, museum exhibits, and museum.
- Utilized my unique experiences with living near or among other indigenous populations to facilitate knowledge and awareness of the Choctaw Nation of Oklahoma's unique history.
- Used extensive background in tourism industry to create a welcoming atmosphere for our guests.
- Developed strong relationships with local schools and community groups, encouraging repeat visits and fostering an appreciation for cultural heritage.
- Collaborated with museum curator to develop educational programming for diverse audiences, resulting in increased visitor engagement.
- Established strong relationships with co-workers and vendors. Worked closely with exhibit artists to ensure productivity and an exemplary product, often after hours and on weekends.
Server
High Noon Restaurant
01.2010 - 10.2019
- Worked in a historical 500-year-old casita in Old Town, Albuquerque, NM where strong tourism skills were required and local knowledge employed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
English/Native American Studies
University of New Mexico
Albuquerque, NM05-2026
Associate of Arts - Creative Writing
Institute of American Indian Arts
Santa Fe, NM05-1995
Skills
- Visitor engagement
- Educational outreach
- Museum tour leadership
- Customer Engagement
- Problem-solving abilities
- Team building
- Team Coordination
- Adaptability
- Cross-cultural communication
- Visitor relations
- Research
- Arts and culture
- Local history
Timeline
Museum Associate
Choctaw Nation of Oklahoma
05.2023 - Current
Server
High Noon Restaurant
01.2010 - 10.2019
English/Native American Studies
University of New Mexico
Associate of Arts - Creative Writing
Institute of American Indian Arts
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