Lillian Vincent
Garden Grove,California
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Crew Member
The Pie Hole
03.2023 - Current
- Greet customers upon arrival
- Prepare food & drink orders
- Follow sanitization procedures
- Restock inventory
- POS system cash/debit transactions
- Reconcile receipt totals, cash and credit payments to address shortages
Customer Service Representative
LAZ Parking
09.2019 - 03.2020
- Greeting of customers upon arrival
- Direct traffic
- Answer customer questions, concerns and complaints
- Fix parking ticket machines when malfunctioning
- Cash handling
- Credit/Debit card transactions
- Scan employee badges to give them parking passes
Child Care Center Teacher
CHERRY BLOSSOM ACADEMY
05.2018 - 08.2018
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
- Teach classes or courses, or provide direct care to children
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Create developmentally appropriate lesson plans
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Crew member
BASKIN ROBBINS
10.2017 - 05.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Serve prepared foods, such as muffins, biscotti, or bagels
- Stock customer service stations with paper products or beverage preparation items
- Take out garbage
- Slice fruits, vegetables, desserts, or meats for use in food service.
Crew member
FUSION TEA BAR
02.2015 - 07.2015
- Supervise and train employees
- Inventory supply runner
- Inventory restock
- Greeting of customers
- Prepare and serve hot & cold beverages, such as coffee, espresso drinks, blended coffees or teas
- Prepare food orders
- Handle customer questions, concerns and complaints
- Clean and sanitize work areas, utensils and equipment
Education
Associate of Art & Sciences -
Hair California Beauty Academy
Orange, CA10.2022
Associate of Arts - Liberal Arts And Sciences
Golden West College
Huntington Beach, CA05.2020
Associate's Degree - Elementary Education
Golden West College
Huntington Beach, CA05.2020
Skills
Singing
Facials
Waxing
Microdermabrasion
Customer service
Communication
Multitasking
Bilingual
Basic computer skills
Emotional support
Helping people
Team player
Accomplishments
- My song, "My Bass Line" with producers from Insomniac Events and signed by Ensis Records was awarded "Top 10 Best New Hype Dance Tracks" by Beatport, a worldwide known platform for artists, producers, DJs and fans
- 100,000+ streams on Spotify, Apple Music and other major platforms within 7 months
- Song featured on playlist of major record label, "Spinnin' Records"
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Additional Information
Volunteered at St. Edna's Rehab Center in Santa Ana and Coury & Buehler Physical Therapy in Huntington Beach.
Timeline
Crew Member
The Pie Hole
03.2023 - Current
Customer Service Representative
LAZ Parking
09.2019 - 03.2020
Child Care Center Teacher
CHERRY BLOSSOM ACADEMY
05.2018 - 08.2018
Crew member
BASKIN ROBBINS
10.2017 - 05.2018
Crew member
FUSION TEA BAR
02.2015 - 07.2015
Associate of Art & Sciences -
Hair California Beauty Academy
Associate of Arts - Liberal Arts And Sciences
Golden West College
Associate's Degree - Elementary Education
Golden West College
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