Lillie Diaz
Phoenix,AZ
Summary
Proven Elderly Caretaker and Customer Service Specialist, adept in personal hygiene assistance and behavioral management, with a track record of enhancing client wellbeing at All Valley Healthcare. Leveraged exceptional communication skills to build trust, achieving increased customer loyalty. Excelled in high-stress situations, demonstrating a commitment to excellence and a results-driven approach.
I want to add that even though these are my past occupations, now that I have my degree in writing, I want to pursue a career in writing glorifying God, writing all kinds of novels. This is my passion and I am seeking any remote position for writing.
Overview
13
13
years of professional experience
Work History
Elderly Caretaker
All Valley Healthcare
01.2020 - Current
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
Sales Associate
JCPenney
04.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Assistant
Marshalls
10.2019 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Victorville Daily Press Newspaper
03.2011 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelors in English - English
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Creative Writing
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2024
Skills
Bedridden care
Personal Hygiene Assistance
Medical appointment coordination
Behavioral Management
I am a mother of four girls under five years of age, and I am willing to be a great example to them
I want to show my daughters they can do what they set their minds to. I want them to know that they can do all things through Christ, who strengthens them. I am also going to ASU full-time while being a stay-at-home mother and seeking remote writing jobs.
Timeline
Sales Associate
JCPenney
04.2021 - 01.2022
Elderly Caretaker
All Valley Healthcare
01.2020 - Current
Sales Assistant
Marshalls
10.2019 - 02.2021
Customer Service Representative
Victorville Daily Press Newspaper
03.2011 - 02.2013
Bachelors in English - English
Arizona State University
Associate of Arts - Creative Writing
Maricopa Community Colleges - Paradise Valley Community College