Lillie Flaa
Sioux Falls,South Dakota
Summary
Results-driven worker effective in obtaining goals while overseeing multiple tasks. A team player open to constructive criticism with great time management and organizational skills. Pursuing a career in my passion: child care and teaching.
Overview
4
4
years of professional experience
Work History
Claims Analyst
Ford Lincoln of Sioux Falls
Sioux Falls, South Dakota
12.2023 - 04.2024
- Participated in meetings with our parts department management team and kept in close contact with our third-party claims team as necessary to discuss disputed claims or other related matters.
- Managed escalated cases involving high-value vehicle parts.
- Developed strategies for resolving complex claims issues involving multiple issues such as incorrect packaging, parts damaged in transit, receiving the wrong part, etc.
- Maintained accurate records of all claim activities in accordance with company policies.
- Verified physical inventory by performing physical inspections of all parts and adjusting our inventory records weekly.
- Documented any and all financial transactions made by the parts department on a daily basis. This included filing all information confidentially.
Sales Associate
Get N Go
Sioux Falls, South Dakota
08.2023 - 12.2023
- Please refer to the 'Olsen Oil Company' experience listed below.
- I maintained a respectful and friendly relationship with members of upper management and my main branch manager at Get N Go. When I moved back to Sioux Falls, they rehired me, but they knew that I would not be working with them for long.
Shift Manager
Taco Bell
Brookings, SD
08.2022 - 08.2023
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, food safety, sanitary regulations, and cash handling techniques.
- Maintained inventory levels by monitoring inventory twice a day and restocking frozen and refrigerated product as needed.
- Developed and maintained positive working relationships with staff, customers, and upper management.
- Ensured completion of all opening and/or closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted daily shift meetings to review sales goals, safety issues, and other topics.
Cashier and Attendant
Olsen Oil Company
Sioux Falls, South Dakota
06.2020 - 07.2023
- Both Get N Go and Blue Tide Car Wash are owned and operated by Olsen Oil Co. in Sioux Falls, SD.
- I worked at Get N Go from June 2020 to January 2021 as a cashier. I then moved to Brookings and transferred to Blue Tide in January of 2021 because there is no Get N Go in Brookings. It was a simple and easy switch that did not involve a change in pay or a rehire.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness and organization of the store, including bathrooms, shelves, the cooler, and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions and the registers' contents at the end of each shift on a computerized point-of-sale system.
- Ensured all safety protocols were followed during the car wash process.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Followed proper procedure when operating machinery used during the car wash process.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05-2020
Skills
- Data privacy initiatives
- Critical Thinking
- Relationship Building
- Time management abilities
- Customer service and support
- Attention to Detail
- Adaptability
- Team Leadership
- Problem-Solving
- Safety Compliance
- Cash Handling
- Punctual and Reliable
- Energetic and Enthusiastic
- Decision-Making
Timeline
Claims Analyst
Ford Lincoln of Sioux Falls
12.2023 - 04.2024
Sales Associate
Get N Go
08.2023 - 12.2023
Shift Manager
Taco Bell
08.2022 - 08.2023
Cashier and Attendant
Olsen Oil Company
06.2020 - 07.2023
High School Diploma -
Roosevelt High School
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