Lillie Fuller
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
MyChart Analyst
Experis Technology Group
02.2022 - Current
- Identify and resolve problems through root cause analysis and research.
- Handle customer inquiries and suggestions courteously and professionally.
- Update account information to maintain customer records.
- Answer customer telephone calls promptly to avoid on-hold wait times.
MyChart Team Lead
Computer Task Group, CTG
06.2017 - 01.2023
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Audited team performance and compliance with AWS (Amazon Systems) and Power BI standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Lead Certified Pharmacy Technician
Department Of Veterans Affairs
11.2002 - 06.2017
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised two pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles in Vista to include current information such as medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Alba High School
Mobile, AL05.1994
Skills
- Regulatory Compliance
- Process Enhancement
- Root Cause Analysis
- Workflow Analysis
- Issue Identification
- Documentation and Reporting
- Relaying Complex Information
- Corrective Action Planning
- Team Collaboration and Leadership
- Project Management
- MS Excel
- Data Processing
- Incident Reporting
- Decision Making
- Attention to Detail
- Idea Development and Brainstorming
Certification
- National Certified Pharmacy Technician
- Alabama Insurance Adjuster Licensed
Timeline
MyChart Analyst
Experis Technology Group
02.2022 - Current
MyChart Team Lead
Computer Task Group, CTG
06.2017 - 01.2023
Lead Certified Pharmacy Technician
Department Of Veterans Affairs
11.2002 - 06.2017
High School Diploma -
Alba High School
- National Certified Pharmacy Technician
- Alabama Insurance Adjuster Licensed
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