Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillie Garcia

Houston,TX

Summary

Dynamic Office Manager at Lou's Construction with a proven track record in enhancing operational efficiency and fostering client relationships. Bilingual and dependable, I excel in effective communication and inventory management, ensuring accuracy in accounts receivable. My commitment to teamwork and continuous learning drives successful outcomes in fast-paced environments.

Overview

2021
2021
years of professional experience

Work History

Office Manager

Lou's Construction
Houston, TX
05.1998 - 01.2021
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Maintained filing system for records, correspondence and other documents.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed office inventory and placed new supply orders.
  • Managed office budget to handle inventory, postage and vendor services.

Commercial Teller

Merchants Bank
Houston, TX
06.1983 - 05.1996
  • Adhered to all security protocols for handling large sums of cash.
  • Developed strong relationships with customers through effective communication skills.
  • Provided exceptional customer service by responding to inquiries promptly and courteously.
  • Participated in training sessions related to banking regulations and procedures.
  • Completed end of day balancing reports accurately according to established guidelines.
  • Maintained currency levels within the teller station in compliance with established procedures.
  • Processed customer transactions, such as deposits, withdrawals, transfers and loan payments.
  • Ensured accuracy of documents before submitting them for processing.
  • Assisted customers with account inquiries and provided information about banking products and services.
  • Verified customer identification for all cash transactions in accordance with Bank policy.
  • Balanced daily transaction activity and reported any discrepancies to the supervisor.
  • Performed teller duties including check cashing, coin redemption, money orders, traveler's checks and other financial transactions.
  • Identified suspicious activities or transactions that required further investigation.
  • Enforced adherence of Bank policies and procedures while dealing with customers.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Kept teller window areas clean, organized, and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Built and maintained client relationships through quality, personalized interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Delivered exceptional service to customers in person or over telephone.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and counted daily inventories of cash, drafts and checks.
  • Identified transaction errors when debits and credits did not balance.
  • Transmitted orders to supply cash to meet daily needs.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Bank Teller

Spring Branch Bank
Houston, TX
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Educated customers about different types of banking services available at the branch.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Provided assistance to other tellers during peak business hours as needed.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Developed strong relationships with customers to ensure repeat business.
  • Performed cash handling duties including counting currency, coins and checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Education

GED -

A.C. Jones High School
Beeville, TX
05-1966

Skills

  • Dependability
  • Open-mindedness
  • Teamwork
  • Willingness to learn
  • Effective communication
  • Empathy
  • Bilingual
  • Flexible

Timeline

Office Manager

Lou's Construction
05.1998 - 01.2021

Commercial Teller

Merchants Bank
06.1983 - 05.1996

Bank Teller

Spring Branch Bank

GED -

A.C. Jones High School

Similar Profiles

CREATE PROFILE