Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillie Lopez

REAFORD,NC

Summary

Dynamic and results-driven Sale and Service Expert at 24 Hour Fitness, recognized for exceptional customer service and problem-solving abilities. Proven leadership in training teams and enhancing customer satisfaction through effective communication and CRM proficiency. Committed to fostering a positive environment and achieving service excellence.

Overview

25
25
years of professional experience

Work History

Sale and Service Expert

24 Hour Fitness
Santa Fe Springs, CA
03.2020 - 07.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely follow-ups.

Sale and Service Associate

24 Hour Fitness
Whittier, CA
06.2001 - 03.2020
  • Followed all security protocols when handling confidential information.
  • Assisted with training new associates on processes and procedures.
  • Answered incoming calls promptly, courteously, and professionally.
  • Greeted customers and assessed their needs.
  • Handled cash, credit card, and check payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Supported financial advisors with administrative and client support assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kid Club Supervisor

24 Hour Fitness
Whittier , CA
01.2000 - 03.2020
  • Supervised and managed a safe, fun environment for children while parents attended the gym.
  • Provided exceptional customer service to parents, addressing concerns, and maintaining trust.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Assisted in training and mentoring team members to maintain high childcare standards.
  • Successfully ran my own department.

Assistant Store Manager

Lane Bryant
Arcadia, CA
09.2000 - 09.2009
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Trained new employees on store policies, procedures and customer service standards.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

Certificate/License - Medical Billing And Coding

Everest Institute
City Of Industry, CA
06-2010

Skills

  • Customer service
  • Sales management
  • Leadership support
  • Communication skills
  • Problem solving
  • Organization and time management
  • CRM proficiency
  • Data entry

Timeline

Sale and Service Expert

24 Hour Fitness
03.2020 - 07.2024

Sale and Service Associate

24 Hour Fitness
06.2001 - 03.2020

Assistant Store Manager

Lane Bryant
09.2000 - 09.2009

Kid Club Supervisor

24 Hour Fitness
01.2000 - 03.2020

Certificate/License - Medical Billing And Coding

Everest Institute

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