Summary
Overview
Work History
Education
Skills
Timeline
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Lillie Moore

Fremont,NC

Summary

Driven by results, I leveraged retail inventory management and team collaboration skills at BootBarn to enhance store performance, achieving an average of 30% growth. Growing expertise in employee training and store merchandising, having opened 8 new stores, with 3 more scheduled, while demonstrating a knack for fostering customer loyalty and managing risk efficiently. Having also built and trained a team of merchandisers that frequently travel to new locations, generating career growth for those involved. I am an encouraging manager and analytical problem-solver with talents for team building, and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Looking for personal growth and travel within my career while building lasting relationships with my peers.

Overview

8
8
years of professional experience

Work History

Store Manager

BootBarn
12.2022 - Current
  • Maximized sales maintaining a average of 30% performa growth.
  • Minimized shrinkage through excellent customer service and adherence to standard practices, maintaining a .40% shrink between my two inventories.
  • Travel to new stores frequently, completing turn over in as little as 5 days while training new members on company policies and procedures.
  • Working side by side with experienced visual merchandisers, building a demonstrated track record of enhancing store sales through strategic product placement and visually captivating displays.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements, and approved regular payroll submissions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.

Assistant Store Manager

BootBarn
02.2022 - 12.2023
  • Worked in tandem as an Interim Store Manager at a secondary location, Feb 2022-May 2022, hiring and training staff while building customer base at a new store.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Bartender

Several Sources
01.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Sales Associate

BootBarn
09.2021 - 02.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built relationships with customers to encourage repeat business.

Barista Trainer

Starbucks
11.2017 - 05.2021
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Handled cash and processed payments accurately to avoid errors.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Working in multiple locations, including two different states.

Professional Pet Stylist

Pet Smart
04.2016 - 05.2021
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Working at several locations to support stores, as well as transferring to a second state and rebuilding a request client base.

Education

Some College (No Degree) - Emergency Management

Arkansas Tech University
Russellville, AR

Skills

    • Retail Inventory Management
    • Risk Management
    • POS Systems
    • Employee Training and Hiring successfully within 4 locations
      • Supply Ordering
      • Store Merchandising opening 8 new stores from Illinois to North Carolina
      • Payroll Management at 100% for FY24

Timeline

Store Manager

BootBarn
12.2022 - Current

Assistant Store Manager

BootBarn
02.2022 - 12.2023

Sales Associate

BootBarn
09.2021 - 02.2022

Bartender

Several Sources
01.2021 - 12.2022

Barista Trainer

Starbucks
11.2017 - 05.2021

Professional Pet Stylist

Pet Smart
04.2016 - 05.2021

Some College (No Degree) - Emergency Management

Arkansas Tech University

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Lillie Moore