Summary
Work History
Education
Skills
Timeline
Generic
Lillie Ottman

Lillie Ottman

Hazelton,ID

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at 4 Bears Casino & Lodge. Proven ability to enhance guest experiences through effective communication and attention to detail, while ensuring compliance with regulations and managing cash handling efficiently.

Work History

Sports Book Attendant

4 Bears Casino & Lodge
  • Provided exceptional customer service, addressing guest inquiries, placing and paying out sports bets and resolving issues promptly.
  • Maintained cleanliness and organization of assigned areas to ensure a welcoming environment for guests.
  • Assisted in monitoring gaming areas to promote fair play and compliance with regulations.
  • Collaborated with team members to enhance guest experiences through effective communication and support.

Server/Bartender

4 Bears Casino & Lodge
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Prepared and served a variety of beverages while adhering to health and safety regulations.
  • Resolved customer complaints promptly, fostering a welcoming environment and repeat business.
  • Upheld strict regulations for safe alcohol service and food safety.

Server

Olive Garden
  • Recommended menu items based on guest preferences, enhancing personalized service offerings.
  • Processed payments accurately while handling cash and credit transactions with attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

No Degree -

Connections Academy
Boise, ID

Skills

Strong work ethic

Team player attitude

Reliability and punctuality

Initiative and Self-motivation

Rules compliance

Cash handling experience

Equipment fault monitoring

Customer service

Time management

Excellent communication

Attention to detail

Incident reporting

Safety awareness

Guest relations

Timeline

Sports Book Attendant

4 Bears Casino & Lodge

Server/Bartender

4 Bears Casino & Lodge

Server

Olive Garden

No Degree -

Connections Academy

Similar Profiles

CREATE PROFILE
Lillie Ottman