LILLIE PUGH
Pine Hil
l,Al
Summary
Energetic customer service professional eager to deliver a positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. A very skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 5 years of experience. Also a Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
7
7
years of professional experience
Work History
Machine Operator /Forklift Operator
Louisiana Pacific
09.2022 - 12.2022
- Complied with company and OSHA safety rules and regulations.
- Adjusted machines to increase productivity for runs.
- Inspected finished products for quality and adherence to customer specifications.
- Operated machining equipment safely with team of operators.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Transported goods between warehouse locations according to shipment and storage needs.
- Checked items against documentation for accuracy.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Packed items into appropriate containers for shipment.
Customer Service Sales Representative
TROC Global
08.2021 - 09.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Prepared invoices, reports, financial statements and other documents using Windows
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 50% of issues
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Recorded accurate and efficient records in customer database
Assembly Line Worker
Aerotek
07.2021 - 10.2021
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Fire Watcher
National Boiler
04.2021 - 05.2021
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
Call Center Agent
Paramount Staffing
12.2020 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Warehouse Packer
Thermo Fisher
08.2020 - 11.2020
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Labeled and shrink-wrapped pallets for shipment.
- Packed and loaded boxes into vehicles using care to prevent damage.
CUSTOMER SERVICE REPRESENTATIVE
Express Check Advance
12.2018 - 06.2020
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Recognized and solicited new business leads
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
- Reviewed loan applications from credit union members to determine feasibility of credit eligibility
- Prepared order sheets and sent out invoices and statements for payments due.
CASHIER/STOCKER/CUSTOMER SERVICE
Wal-Mart
07.2015 - 12.2018
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Engaged with customers through smiles and greetings, offering product information and providing selling suggestions
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Greeted all customers and provided prompt and friendly service
- Returned non-purchased products to shelves and performed general merchandising functions.
Education
HIGH SCHOOL DIPLOMA -
Clarke County High School
CNA - Nursing Assistance
Bishop State Community College
Mobile, AL05.2013
Skills
- Troubleshoot service
- Customer service excellence
- Assemble knowledge
- Production Monitoring
- Checking Tolerances
- Performance Assessment
- Physical Strength and Stamina
- Assembly Procedures
- Inside and Outside Sales
- Account Updating
- Agent Support
Timeline
Machine Operator /Forklift Operator
Louisiana Pacific
09.2022 - 12.2022
Customer Service Sales Representative
TROC Global
08.2021 - 09.2022
Assembly Line Worker
Aerotek
07.2021 - 10.2021
Fire Watcher
National Boiler
04.2021 - 05.2021
Call Center Agent
Paramount Staffing
12.2020 - 02.2021
Warehouse Packer
Thermo Fisher
08.2020 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
Express Check Advance
12.2018 - 06.2020
CASHIER/STOCKER/CUSTOMER SERVICE
Wal-Mart
07.2015 - 12.2018
HIGH SCHOOL DIPLOMA -
Clarke County High School
CNA - Nursing Assistance
Bishop State Community College
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