Lillie Wiens
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Children's Ministry Coordinator
Vineyard Church
11.2021 - Current
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Supervised children from ages 3 months to 18 years.
Starbucks Barista
Hy-Vee
08.2021 - 07.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained regular and consistent attendance and punctuality.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
Speakeasy Coffeehouse
06.2017 - 06.2019
- Maintained regular and consistent attendance and punctuality
- Prioritized drink requests while managing interruptions
- Cultivated ability to recall customers' names and address them by name
- Accurately took to-go and special orders via phone.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ01.2023
Skills
- Hospitality and Professionalism
- Punctuality
- Organized
- Friendly & Outgoing
- Complex Problem-Solving
- Multi-Line Phone Systems
- Data Entry
- Customer Service
Timeline
Children's Ministry Coordinator
Vineyard Church
11.2021 - Current
Starbucks Barista
Hy-Vee
08.2021 - 07.2022
Barista
Speakeasy Coffeehouse
06.2017 - 06.2019
Bachelor of Science - Business Management
Grand Canyon University
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