Lillie williams
milledgeville,Georgia
Summary
Dynamic bartender with strong multitasking skills, interpersonal skills, and a commitment to exceptional customer service. Proven ability to resolve issues efficiently, enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Bartender
Reynolds Lake Oconee
08.2024 - Current
- Prepared and served a wide variety of beverages in high-volume settings.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Engaged with customers to provide exceptional service and enhance their dining experience.
- Assisted in training new bartenders on drink recipes and customer service protocols.
- Resolved customer complaints efficiently, maintaining satisfaction and loyalty.
Bar Manager
Kai Thai
10.2023 - 08.2024
- Managed daily bar operations, ensuring seamless service and customer satisfaction.
- Trained and supervised staff on cocktail preparation and proper serving techniques.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Developed seasonal drink menus, enhancing customer experience and sales potential.
Server
Aubri Lanes
01.2023 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Trained new team members on service standards and operational procedures.
Office Assistant
Crank N Charge
01.2021 - 01.2023
- Implemented document organization systems, enhancing retrieval speed and accuracy of important files.
- Collaborated with various departments to facilitate inter-office communication and project alignment.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Shift Leader
Smoothie King
03.2017 - 03.2020
- Trained and mentored new staff on product knowledge and customer service protocols.
- Supervised team operations to ensure efficient service delivery and optimal customer satisfaction.
- Resolved customer complaints swiftly, enhancing overall customer experience and retention rates.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
Denver, CO08-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Reynolds Lake Oconee
08.2024 - Current
Bar Manager
Kai Thai
10.2023 - 08.2024
Server
Aubri Lanes
01.2023 - 09.2023
Office Assistant
Crank N Charge
01.2021 - 01.2023
Shift Leader
Smoothie King
03.2017 - 03.2020
Bachelor of Science - Applied Psychology
Colorado Christian University