Lillie Wilson
Loganville,Georgia
Summary
Reliable and enthusiastic Guest Service Representative with experience performing high quality service. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Cadence Academy Preschool
2023.11 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teacher and administrators to enforce school policies and procedures.
Assistant Teacher
Misty Sue's Christian Childcare Center
2023.07 - 2023.10
- Supported student physical, mental, and social development using classroom games and activities..
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Manager
Papa John's
2021.08 - 2022.06
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Call Center Representative
Homecraft Gutter Protection
2021.11 - 2022.05
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Shared detailed information regarding Gutter Guard options to help customers make decisions
Guest Service Representative
Stone Mountain Park
2018.02 - 2020.11
- Monitored reservations to track incoming parties and special events
- Arranged special accommodations for guests to maintain optimal satisfaction
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Education
Gwinnett Technical College
Lawrenceville, GA03.2018
Skills
- Hospitality services
- Microsoft Office
- Conflict management
- Communications
- Problem resolution
- Customer service
- Planning and coordination
- Training and mentoring
- Effective customer upselling
- Faculty Collaboration
- Skills Development
- Lesson Planning
- Lesson Plan Implementation
Certification
First Aid & CPR
Child Transportation
Professional Development
Timeline
Assistant Teacher
Cadence Academy Preschool
2023.11 - Current
Assistant Teacher
Misty Sue's Christian Childcare Center
2023.07 - 2023.10
Call Center Representative
Homecraft Gutter Protection
2021.11 - 2022.05
Manager
Papa John's
2021.08 - 2022.06
Guest Service Representative
Stone Mountain Park
2018.02 - 2020.11
Gwinnett Technical College
First Aid & CPR
Child Transportation
Professional Development
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