Hi, I’m
LILLIE TURNER HATCHETT
Charlotte,NC
Summary
Clinical Mental Health Counseling graduate seeking to make a positive impact within the community through compassionate counseling services. Results oriented, self-starter with over fifteen years of professional corporate experience in several areas of administration, human resources, and management. Professional demeanor with excellent communication skills, positive attitude, strong attention to detail, polished, motivated, and strives to exceed expectations. Enjoys multi-tasking and skillfully delivers professional and pleasant interactions with all levels of clients and management. Driven by a passion for empowering others to lead healthy and fulfilling lives.
Overview
33
years of professional experience
Work History
The FACTS Initiative
Mental Health Counseling Intern
07.2023 - 02.2024
Job overview
- Reviewed case files to better assess client needs and proper course of treatment.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
- Increased client engagement through skillful application of active listening and communication techniques.
- Implemented creative therapeutic interventions tailored to individual client needs, promoting positive change and personal growth.
- Provided crisis intervention services, effectively deescalating tense situations and connecting clients with appropriate resources.
- Maintained timely and accurate documentation, ensuring compliance with ethical guidelines and best practices in mental health counseling.
- Facilitated group therapy sessions, fostering a supportive environment for shared learning and growth.
- Educated families on coping strategies, establishing a strong support network for clients outside of therapy sessions.
- Enhanced client experience by providing empathetic and attentive counseling sessions.
- Continuously expanded professional knowledge through participation in workshops, conferences, and ongoing training opportunities.
- Contributed to the improvement of clinical services by participating in supervision sessions and incorporating feedback from supervisors into practice.
The Home Depot
Human Resource Master Trainer/Team Consultant
01.2000 - 01.2008
Job overview
- Managed 8-15 hourly and salaried employees responsible for development and training for over 1200 corporate finance associates and leaders at The Home Depot Corporate Support Center
- Tested and evaluated 125 corporate leaders as a certified Myers Briggs Type Indicator trained facilitator
- Coached and assessed finance leaders on other personality type assessments, DISC, values, and leadership styles
- Coached over 500 team leaders on team effectiveness, change management, conflict resolution
Bank of America
Human Resource Master Trainer/Quality Manager
09.1990 - 10.1996
Job overview
- Managed ten salaried employees responsible for quality call monitoring and associate training for over 1000 corporate operations associates and leaders at Bank of America Operations Center
- Delivered orientation and new hire training for financial operations
- Developed and managed quality service council for operations center that addressed and resolved company-wide finance customer service-related issues
- Developed eight salaried employees in NC and TX, delivering performance evaluations and providing developmental feedback and coaching
Sweetheart Cup Company
National Accounts Manager
Job overview
- Managed a portfolio of high-value clients, maintaining excellent service levels and fostering loyalty.
- Improved on time delivery by 12% by planning and prioritizing account orders
- Leveraged CRM tools for effective pipeline management and tracking of account activity.
- Collaborated with cross-functional teams to develop tailored solutions for national accounts.
Education
Southern New Hampshire UniversityManchester
Master of Arts from Clinical Mental Health Counseling
03.2024
University of North Carolina @ Chapel HillChapel Hill, NC
Bachelor of Arts from Industrial Relations
05.1988
Skills
- Cognitive Behavioral Therapy
- Building Rapport
- Empathy Development
- Psychoeducation Delivery
- Case Documentation
- Mental Health Assessment
- Coaching Techniques
- Soft Skills Training
Affiliations
- Alpha Kappa Alpha Sorority, Inc.
- American Counseling Association
Counseling Skills
- Ability to use primary counseling microskills and interviewing skills proficiently in professional counseling interactions
- Able to identify and evaluate ethical considerations regarding the law and the ACA Code of Ethics
- Keen ability to relate to clients with a non-judgmental, person centered approach
- Ability to adapt and change to ensure client receives the most effective customized treatment plan
- Ability to select and deliver appropriate assessments to determine proper clinical mental health diagnoses
- Applies appropriate multicultural counseling concepts and competencies in a professional counseling setting for informing client case conceptualization
Timeline
Mental Health Counseling Intern
The FACTS Initiative
07.2023 - 02.2024
Human Resource Master Trainer/Team Consultant
The Home Depot
01.2000 - 01.2008
Human Resource Master Trainer/Quality Manager
Bank of America
09.1990 - 10.1996
National Accounts Manager
Sweetheart Cup Company
Southern New Hampshire University
Master of Arts from Clinical Mental Health Counseling
University of North Carolina @ Chapel Hill
Bachelor of Arts from Industrial Relations
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