Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lillith Zazueta

Joliet,IL

Summary

Innovative and goal-oriented Medical Office Assistant committed to professional development and expert leadership of Healthcare. Always ready to bring administrative talents to help others with daily tasks or special assignments. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Dedicated to keeping records current and finances compliant for optimal operations. Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software including electronic health records systems (EHR).

Overview

7
7
years of professional experience

Work History

Caregiver/ Medical Office Staff

Home Instead
Joliet, Illinois
05.2020 - Current
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Followed care plan and directions to administer medications.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Recorded client status progress and challenges in logbooks and reports.

  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

IMS Sampler/Clerical Staff Member

Will County Health Department
Joliet, IL
04.2024 - 01.2025
  • Coordinated with other departments to ensure accurate sample tracking procedures were followed.
  • Entered data into databases accurately and efficiently according to established procedures.
  • Answered telephones, provided information to callers, and transferred calls to appropriate staff members.
  • Operated office equipment such as photocopiers, fax machines, scanners, computers, printers.
  • Reviewed and verified accuracy of data entered into computer systems.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Ensured that all forms were filled out correctly before submitting them for processing.
  • Managed daily office operations and maintained a clean and efficient workspace.

Medical Office Clerk

Will County Community Health Center
Joliet, IL
02.2022 - 04.2024
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Scanned documents into the EHR system when necessary for efficient storage of patient information.
  • Assisted with referrals and prepared medical records for patients.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted with billing inquiries by obtaining documentation from providers, verifying accuracy of charges, and submitting claims to insurance companies.
  • Kept accurate records of patient interactions and transactions within the practice management software program.

Warehouse Temp

Multiple Temp Offices
Joliet, IL
10.2018 - 03.2020
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Logistics Support

LSC Comunications,
Bolingbrook, IL
04.2018 - 09.2018
  • Coordinated logistics support for mission requirements across multiple locations and locales.
  • Provided logistics support for long range navigation missions by ensuring adequate supplies were available onboard vessels.
  • Collaborated with other departments on projects related to logistics support needs.
  • Provided customer service and support to guests in the group reservations department.
  • Provided support to other departments in resolving issues related to shipping logistics.
  • Coordinated with other departments such as IT support or logistics regarding customer orders.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Prepared invoices for customers based on their orders and payment terms.
  • Computed, recorded and proofread data or reports.
  • Maintained accurate inventory records of office supplies and equipment.

Education

High School Diploma -

Joliet Central High School
Joliet, IL
04.2014

Skills

  • Proficient in electronic health records systems (EHR)
  • Reception duties
  • Proofreading documents
  • Filing and recordkeeping
  • Organizational expertise
  • Calendar management
  • Document management
  • Front office management
  • Spreadsheet management
  • Appointment scheduling
  • Advanced MS office suite
  • Insurance eligibility verifications
  • Data analysis
  • Professional and mature
  • Quality assurance
  • Customer relationship management (CRM)

References

References available upon request.

Timeline

IMS Sampler/Clerical Staff Member

Will County Health Department
04.2024 - 01.2025

Medical Office Clerk

Will County Community Health Center
02.2022 - 04.2024

Caregiver/ Medical Office Staff

Home Instead
05.2020 - Current

Warehouse Temp

Multiple Temp Offices
10.2018 - 03.2020

Logistics Support

LSC Comunications,
04.2018 - 09.2018

High School Diploma -

Joliet Central High School

Similar Profiles

CREATE PROFILE
Lillith Zazueta