Excel
Lillith Rochon
Longmont,Colorado
Summary
Knowledgeable, detail oriented and dedicated customer service professional with extensive experience in luxury hospitality. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
1
1
Language
Work History
Retail Sales
Self Employed Web
02.2016 - Current
- Online vintage clothing and antique shop on eBay & Etsy
- Answered customer questions and helped find specific items.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Personal Assistant
Anna Wyatt, Conscious Vitality
San Francisco, Ca.
06.2011 - 08.2018
- Logistics & project facilitator
- Payroll, scheduling & HR
- Data entry
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Organized and attended meetings and compiled related documents and reports.
Server Captain
Kokkari Restaurant
San Francisco, Ca.
01.2008 - 06.2011
- Upscale Greek haute cuisine dining in San Francisco’s Financial District
- Educated on local and uniquely Greek Wine and spirits
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server & Bartender
The Pelican Club Restaurant And Bar
New Orleans, Louisiana
02.1996 - 08.2007
- Fine dining service in the historic French Quarter
- Employed here off and on for 12 years in front and back of house
- Upsold high-profit items such as appetizers, premium wine and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Specialized service to offer memorable experiences to guests and foster repeat business.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server
Lilette Restaurant
New Orleans, Louisiana
12.2005 - 07.2007
- Boutique, chef owned and operated (John Harris –Food and Wine top 10)
- Knowledge of niche/cult wine list and liquor selection
- Cultivated warm relationships with regular customers.
Assistant General Manager
La Côte Brasserie, Renaissance Arts Hotel
New Orleans, Louisiana
09.2003 - 12.2004
- Management of 30 employees for breakfast, lunch and dinner in full service restaurant and Room Service, maintainting guest satisfaction in 200 room hotel
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures with $35k liquor inventory.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained and disciplined employees to maximize performance.
- Handled $2k cash drawer accurately, preparing payouts & deposits.
AGM / Bartender and Server
Restaurant Bleu, CB5 Restaurant Group
Greenwich, Connecticut
04.2001 - 03.2003
- Management of 13 employees for lunch, dinner, and late-night high volume bar with DJs
- Calculation and call-in of weekly staff payroll using Paychex payroll system
- Responsible for handling large sums of cash, and employee bank management
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct & solve any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
AGM
Zoë Bistrot (CB5 Restaurant Group) W Hotel
, New Orleans Louisiana
01.2000 - 03.2001
- Management of 20 employees for breakfast, lunch and dinner in full service restaurant with room service, ensuring utmost guest satisfaction in a 422 room hotel
- Generated and implemented staff training program and materials
- Responsible for maintaining 8% cost and reordering $75,000.00 liquor inventory
- Oversaw daily mini-bar operations; restocking, consumption charges and inventory
- Responsible for $2500.00 cash drawer and daily tip payouts
- Supported needs of wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
Executive Assistant to the General Manager
The House Of Blues
New Orleans, LA
02.1997 - 01.1999
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Used advanced software to prepare documents, reports and presentations.
- Drafted and prepared meeting agendas and minutes for department head and marketing meetings.
- Managed office by ordering office supplies and maintaining office equipment.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Education
No Degree - Fashion Design
City College of San Francisco
San Francisco, CA 05.2001 -
No Degree - Premedicine
Tulane University
New Orleans, LA 05.2001 -
No Degree - Biology
Delgado Community College
New Orleans, LA 05.2001 -
No Degree - Theatre
Tulane University
New Orleans, LA 05.2001 -
Skills
Business development and planning
Training and mentoring
Complaint resolution
Professional telephone demeanor
Creative problem solving
Software
Office
Timeline
Retail Sales
Self Employed Web
02.2016 - Current
Personal Assistant
Anna Wyatt, Conscious Vitality
06.2011 - 08.2018
Server Captain
Kokkari Restaurant
01.2008 - 06.2011
Server
Lilette Restaurant
12.2005 - 07.2007
Assistant General Manager
La Côte Brasserie, Renaissance Arts Hotel
09.2003 - 12.2004
No Degree - Fashion Design
City College of San Francisco
05.2001 -
No Degree - Premedicine
Tulane University
05.2001 -
No Degree - Biology
Delgado Community College
05.2001 -
No Degree - Theatre
Tulane University
05.2001 -
AGM / Bartender and Server
Restaurant Bleu, CB5 Restaurant Group
04.2001 - 03.2003
AGM
Zoë Bistrot (CB5 Restaurant Group) W Hotel
01.2000 - 03.2001
Executive Assistant to the General Manager
The House Of Blues
02.1997 - 01.1999
Server & Bartender
The Pelican Club Restaurant And Bar
02.1996 - 08.2007