Lily Beltz
Jacksonville,FL
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2021 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction maintaining Starbucks professional standards.
- Managed inventory levels, including ordering supplies and restocking items as needed, reducing waste and optimizing stock levels for daily operations
- Resolved customer complaints effectively to maintain positive brand image and loyalty.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Team Member
Chick-fil-A
2018 - 2019
- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Managed cash register operations, handling transactions accurately and efficiently.
Assistant Manager
Frankie Alice's Beachside Boutique
2016 - 2019
- Assisted in daily operations, ensuring efficiency and adherence to company policies.
- Resolved customer inquiries, maintaining high levels of satisfaction and service quality.
Skills
- Effective communication
- Customer-oriented
- Decision-making
- Problem-solving
- Time management
- Customer relations
Timeline
Shift Supervisor
Starbucks
05.2021 - Current
Team Member
Chick-fil-A
2018 - 2019
Assistant Manager
Frankie Alice's Beachside Boutique
2016 - 2019