Lilly Abdel Basset
Strasburg,OH
Summary
Motivated Assistant Manager with 3 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Employee
McDonald's
Strasburg, OH
06.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Assistant Manager
SUBWAY®Restaurants
Strasburg, OH
10.2022 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
BBA -
Stark State College
Canton, OH05-2027
High School Diploma -
Strasburg Franklin High School
Strasburg, OH05-2023
Skills
- Task Delegation
- Employee Performance Evaluations
- Cost Reduction
- Product and service knowledge
- Employee Scheduling
- Recruiting and interviewing
- Workload Management
- Negotiation
- Consulting
- Money Handling
- Employee performance evaluation
- Marketing knowledge
- Employee engagement
- Customer Relations
- Financial Management
- Team motivation
- Retail Operations Management
- Orientating and training
- Strategic Planning
Affiliations
- I love hanging out with my family and friends
- I love walking my grandparents dogs
- Exercising and Healthcare
- Travelling
- Outdoor activities
- Team or Individual sports
Languages
Arabic
Limited
Accomplishments
- Apart of the Strasburg Softball 2023 State Champion team
- Employee of the month
Timeline
Assistant Manager
SUBWAY®Restaurants
10.2022 - 03.2024
Employee
McDonald's
06.2021 - 10.2022
BBA -
Stark State College
High School Diploma -
Strasburg Franklin High School