Lilly Ayala
ROSEVILLE,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Costco. Skilled in cash handling and problem-solving, with a knack for fostering teamwork and collaboration. Achieved significant improvements in efficiency and member service through innovative process enhancements and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Cashier Assistant
Costco
04.2024 - Current
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Packed items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Retrieve carts and flatbeds from the parking area.
- Packs member orders into boxes and loads to a separate cart or flatbed. Checks packaging for tampering. Follows all safety and security procedures. Assists members loading orders into car when appropriate.
- Performs related tasks such as set up and closing duties for the department such as, returning products, collecting paperwork, stocking registers and cleaning area.
- Assisted in other areas of the warehouse such as bakery, clothing, foods,
Member Service
Costco
04.2024 - Current
- Identified opportunities for process improvements, resulting in enhanced efficiency within the Member Services department.
- Successfully resolved escalated member disputes, resulting in the preservation of valuable business relationships and maintaining high levels of member satisfaction.
- Increased overall member satisfaction by consistently exceeding expectations when resolving issues or answering questions.
- Promoted a positive work environment through team-building activities and transparent communication among staff members.
- Actively greets members, verifies membership card and keeps entry counts.
- Provides high level of member service and performs hourly warehouse safety and security checks on foot.
- Promptly checks member receipts at exit making sure they have not been overcharge or undercharge and thanks member.
- Walks the warehouse and perimeter. Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits. Fills out the inspection forms and shows results to the duty manager.
- Welcomes members entering the warehouse. Approaches, smiles and makes eye contact and greets. Verifies membership card. Offers cart if necessary. Keeps entrance/exit area clean.
- Provides and arranges prompt and courteous member service. Directs members to product and service locations. Enlists assistance for loading, shopping, etc.
- Train new personnel regarding the temperature walks and perimeter walks around the warehouse making safe for members as well for employees.
Cashier
Costco
04.2024 - Current
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Reduced processing errors by meticulously following transaction procedures.
- Counting products in customer carts, Making sure the line moves smoothly.
Cashier/Customer Service Representative
Whole Food Market
04.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Foothill High School
Sacramento, CA06.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Cash handling expertise
- Product Scanning
- Reliability and punctuality
- Critical Thinking
- Relationship Building
- Productivity Standards
Languages
Spanish
Full Professional
Timeline
Cashier Assistant
Costco
04.2024 - Current
Member Service
Costco
04.2024 - Current
Cashier
Costco
04.2024 - Current
Cashier/Customer Service Representative
Whole Food Market
04.2022 - 04.2024
High School Diploma -
Foothill High School
Similar Profiles
Robert PetersonRobert Peterson
Stocker at CostcoStocker at Costco
Hailey Hunt SherwoodHailey Hunt Sherwood
Pharmacy Assistant at CostcoPharmacy Assistant at Costco
Zoe PrebulaZoe Prebula
Pharmacy Clerk at CostcoPharmacy Clerk at Costco