Lilly Brinkman
Vergennes,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Custodian
Atria Collective
Middlebury (village), VT
04.2018 - Current
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
Front Desk Receptionist
H&r Block
Middlebury (village), VT
01.2024 - 04.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Customer Service Representative
Vermont Country Store
Rutland, VT
11.2023 - 12.2023
- Assisted customers with questions about their orders or products available for purchase.
- Answered incoming calls , providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Circulation Desk Assistant
Middlebury College
Middlebury (village), VT
06.2023 - 08.2023
- Sorted books, publications and other items according to established procedures.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Located books and periodicals for patrons.
- Answered routine inquiries and referred patrons to librarians.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
- Opened and closed library during specified hours and secured library equipment.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
Customer Care Representative
RDI Corporation
Oxford, OH
03.2022 - 08.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Educated customers where applicable to alleviate need for future contact.
Health Insurance Verifier
RDI Corporation
Oxford, OH
06.2021 - 02.2022
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Call Center Agent/Customer Service Representative
RDI Corporation
Newport, VT
03.2021 - 06.2021
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracking products and processing returns and replacements.
Education
High School Diploma -
Vergennes Union High School
Vergennes, VT06.2018
Skills
- Shipping and Receiving Understanding
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Problem-Solving Abilities
- Technologically Savvy
- Courteous Demeanor
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Service
- Materials Locating
- Library Opening and Closing
- Filing, Shelving and Storing Materials
- Computer Troubleshooting
- Material Check-In and Check-Out
- File Organization
- Cash Handling
- Appointment Scheduling
Certification
- Office Administration Training, ReSource - 2020
Timeline
Front Desk Receptionist
H&r Block
01.2024 - 04.2024
Customer Service Representative
Vermont Country Store
11.2023 - 12.2023
Circulation Desk Assistant
Middlebury College
06.2023 - 08.2023
Customer Care Representative
RDI Corporation
03.2022 - 08.2022
Health Insurance Verifier
RDI Corporation
06.2021 - 02.2022
Call Center Agent/Customer Service Representative
RDI Corporation
03.2021 - 06.2021
Custodian
Atria Collective
04.2018 - Current
High School Diploma -
Vergennes Union High School
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