Lilly Cruz
Houston,Texas
Overview
3
3
years of professional experience
Work History
Student Assistant to the Provost
Houston Christian University,Office Of The Provost
01.2024 - Current
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
Corner Pawket Associate
Houston Christian University, Corner Pawket
10.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed social media posts garnered to heighten attendance
- Engaged with students with welcoming attitude
Desk Attendant
Houston Christian University, Bible Museum
09.2023 - 12.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered customer questions promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Cashier
Snowcone Lady Pearland
01.2021 - 01.2023
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Assistant
Rosenberg & Associates Texas Employment Lawyers
06.2022 - 08.2022
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
Education
Associate of Arts -
San Jacinto College District
Pasadena, TX05.2023
High School Diploma -
Beta Academy
Houston, TX05.2023
Skills
- Enthusiasm for Interacting with Customers, Students, and Colleagues
- Teamwork and Collaboration
- Flexible Work Schedule
- Attention to Detail
- Scheduling and Coordinating
- Customer Service
- Negotiation and Conflict Resolution
- Public Speaking
- Networking
Accomplishments
- National Honor Society - Junior and Senior Year of High School (Served as Secretary) 2021-2023
- Phi Theta Kappa Honor Society 2022-2023
- Outstanding Achievement in Dual Credit (Composition I & II) 2021-2023
Timeline
Student Assistant to the Provost
Houston Christian University,Office Of The Provost
01.2024 - Current
Corner Pawket Associate
Houston Christian University, Corner Pawket
10.2023 - 12.2023
Desk Attendant
Houston Christian University, Bible Museum
09.2023 - 12.2023
Assistant
Rosenberg & Associates Texas Employment Lawyers
06.2022 - 08.2022
Cashier
Snowcone Lady Pearland
01.2021 - 01.2023
Associate of Arts -
San Jacinto College District
High School Diploma -
Beta Academy