LILLY ELLEHAF
Westland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Energetic problem-solver with knack for organization and streamlining processes, ensuring smooth and efficient operations. Understanding of supply chain principles and adept at using software tools to manage inventory and logistics. Capable of optimizing workflows to improve efficiency and reduce costs.
Experienced customer service professional bringing [Number] years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about [Type] regulations and standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
International / Domestic Logistics Coordinator
Maersk Automotive
12.2021 - Current
- Coordinated shipments to ensure timely delivery and customer satisfaction.
- Improved customer satisfaction, resolving logistics issues promptly and effectively.
- Tracked orders and notified customers of status or potential delays.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Customs Clearance of Freight Road, Ocean and Air Freight
- Maintain Customer profile enter loads from customer tenders.
Logisitics International Operations
Ascent
08.2017 - 09.2021
- Developed strong relationships with overseas suppliers, resulting in improved product quality and better pricing.
- Established clear communication channels between regional offices, ensuring information was shared effectively throughout the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Documented project milestones and deliverables to track progress effectively.
- Coordinated safety protocols to ensure compliance with industry standards.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Customs Clearance of Freight Road, Ocean and Air Freight
Coordinator Logistics Dispatch
Charger Logisitcs
04.2016 - 05.2017
- Liaised with vendors to ensure timely delivery of materials.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinate and schedule transportation activities, including routing and dispatching of vehicles.
- Enhanced customer loyalty by resolving issues efficiently and effectively.
- Communicate effectively with drivers, clients, and other stakeholders via phone system.
- Collaborate with team members to ensure compliance with safety regulations and company policies.
Lead Logistics Coordinator
XPO Logistics
03.2010 - 02.2016
- Coordinated logistics operations to ensure timely delivery of goods and services.
- Oversaw transportation schedules and maintained communication with carriers for seamless logistics.
- Tracked shipments and updated status reports for accurate forecasting and planning.
- Analyzed logistics data for identifying areas of improvement and implementing solutions.
- Customs clearance of freight entering or leaving the country and Compliance with International Regulations
- Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered.
- Escalating and resolving daily issues, ensuring dispatch boards meet standards.
- Provided detailed directions and instructions to properly route drivers.
Customer Service Coordinator
Minacs
02.2008 - 01.2010
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Floor Support
WageWorks
01.2006 - 01.2008
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Reduced wait times for callers by implementing effective call routing strategies based on availability or expertise within the team.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
High School Diploma -
Waite High
Toledo, OH06-1989
Skills
- Order processing
- Shipment tracking
- Customer communication
- Data analysis
- Quality assurance
- Problem solving
- Customer service
- Shipment coordination
- Spreadsheet tracking
- International logistics
- Driver scheduling
- Purchase orders
- International shipments
Certification
- [Name of Certification] [Issuing Organization] [Year Month]Certified Travel Agent 1991
- [Area of certification] Travel Agent
Languages
Arabic
Limited Working
Spanish
Professional Working
Timeline
International / Domestic Logistics Coordinator
Maersk Automotive
12.2021 - Current
Logisitics International Operations
Ascent
08.2017 - 09.2021
Coordinator Logistics Dispatch
Charger Logisitcs
04.2016 - 05.2017
Lead Logistics Coordinator
XPO Logistics
03.2010 - 02.2016
Customer Service Coordinator
Minacs
02.2008 - 01.2010
Customer Service Floor Support
WageWorks
01.2006 - 01.2008
High School Diploma -
Waite High
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