Lilly Ezigbo-Dessesaure
Dallas,TX
Summary
Dynamic HR professional with proven expertise in recruitment strategies and conflict resolution, honed at Dallas Independent School District and other notable organizations. Excelled in enhancing employee training programs and fostering team collaboration. Demonstrated ability to drive strategic HR initiatives, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Employee Services Specialist
Dallas Independent School District
Dallas, TX
10.2024 - Current
- Maintained accurate department employee rosters and monitored position control reports to track active and inactive employees
- Facilitated onboarding by creating, scheduling, and presenting resources on Student Transportation policies and procedures
- Managed employee transfers, promotions, separations, and processed job abandonments in collaboration with service centers
- Analyzed and compiled data to support strategic decision-making for the Administrative Services team
Customer Service Agent
DFW International Airport
Grapevine, TX
08.2023 - 09.2024
- Ensured strict adherence to company policies and industry standards by applying laws and regulations governing domestic and international travel, ensuring a seamless experience for customers
- Facilitated timely and efficient aircraft departures by coordinating logistics, meeting established schedules, and managing ground operations effectively
- Supervised and operated jet bridges for various aircraft, ensuring safety protocols were followed and minimizing delays
- Utilized anger management and de-escalation tactics to handle challenging customer interactions, maintaining a calm and professional demeanor to resolve issues effectively
Human Resources Intern
University Federal Credit Union
Austin, TX
06.2023 - 08.2023
- Support the recruitment/hiring process by sourcing candidates, assisting in shortlisting candidates and coordinating interview schedules
- Participate in onboarding of new hires and orientation
- Reporting and compliance with employment laws, policies and procedures applicable to human resources and Credit Union field
Human Resources Intern
Sology Solutions
Richardson, TX
01.2022 - 04.2022
- Supported the development and implementation of HR initiatives and systems
- Assisted in recruitment by creating job descriptions and coordinating screening interviews
- Updated and maintained materials for training and development programs to enhance employee growth
Education
MBA - Human Resource Management
Louisiana State University at Shreveport
Shreveport, LA05-2026
Bachelor of Arts - Communication Studies
Texas State University
San Marcos, TXAssociates of Science -
Kilgore College
Kilgore, TXSkills
- Employee training
- Recruitment strategies
- Conflict resolution
- Team collaboration
- Policy interpretation
Timeline
Employee Services Specialist
Dallas Independent School District
10.2024 - Current
Customer Service Agent
DFW International Airport
08.2023 - 09.2024
Human Resources Intern
University Federal Credit Union
06.2023 - 08.2023
Human Resources Intern
Sology Solutions
01.2022 - 04.2022
MBA - Human Resource Management
Louisiana State University at Shreveport
Bachelor of Arts - Communication Studies
Texas State University
Associates of Science -
Kilgore College
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