LILLY FITZGERALD

Whitesville,US

Summary

I aspire to work as social worker in my near future. I believe my strengths are, I am responsible, mature, and thrive in fast-paced environments. I am a team leader, realizable, and hardworking. I will be dedicated to any position where hard work and professionalism are rewarded.

Overview

years of professional experience

Work History

Retail Manager

Merle Norman Cosmetics

Owensboro, US

04.2019 - Current

Completed daily paperwork and computerized sales data entry as directed by management
Assisted customers in managing large purchases by collecting items from shelves and storage locations
Was in charge of all P&L line items that could be controlled, such as inventory, cash, and payroll
Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits
Developed a visual store strategy based on market trends
Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
Followed management's detailed instructions to complete daily paperwork and computer data entry
Reviewed cash and operations reports to effectively control store inventory
Improved merchandising and promotional strategies to increase customer engagement and sales

Cashier

Party City

Owensboro, US

02.2018 - 04.2019

Help customers by guiding them and answering their questions
Am in charge of issuing receipts, refunds, change, and tickets
Am in charge of taking orders from customers
Counted cash in the register drawer to keep the register balanced at the start and end of each shift
Credit cards, checks, gift cards, and coupons were all processed by me
Label items with accurate prices and make sure that any price changes are handled quickly
Greeted customers with a smile and offered prompt and dedicated assistance
Handled customer complaints and took the necessary steps to resolve their problems
Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases
Placed orders for supplies and retail items and received them
Informed customers about the company's reward programs
Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
Customers are greeted and I assist them with their needs

Education

Associate of Applied Science - Social Work

Owensboro Community & Technical College

Owensboro, KY

01.2025

Skills

POS software expert
Basic administrative knowledge
Accurate money handling
Excellent communication skills
Goal-oriented
Detail-oriented
Customer service-oriented
Motivated team player
Personable

Data entry
Strong work ethic
Superior organization ability
Friendly demeanor
Natural leader
Computer literate
People-oriented
Outstanding interpersonal skills

Timeline