Lilly Foster
JACKSONVILLE
Summary
As a professional with high standards and a focus on results, I am adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
A hardworking and passionate job seeker with strong organizational skills, I am ready to contribute to the team's achievement of company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Cross-trained and provided backup support for organizational leadership.
Cashier
Freddy's Frozen Custard & Steakburgers
06.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Duval Virtual Instruction Academy
Jacksonville, FL05-2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complex Problem-solving
- Hospitality and accommodation
- Calm and professional under pressure
- Customer relations
- Policies and procedures adherence
- De-escalation techniques
Timeline
Customer Service Associate
Wawa
06.2023 - Current
Cashier
Freddy's Frozen Custard & Steakburgers
06.2022 - 08.2023
High School Diploma -
Duval Virtual Instruction Academy
Similar Profiles
Linda BethelLinda Bethel
Overnight Supervisor at WawaOvernight Supervisor at Wawa
MaryGrace SilotMaryGrace Silot
Customer Service Representative at WAWACustomer Service Representative at WAWA
Savanna HollidaySavanna Holliday
Customer Service Associate at WawaCustomer Service Associate at Wawa
Nicole SmithNicole Smith
Customer Service Associate at WawaCustomer Service Associate at Wawa
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks