LILLY (GURLEEN) GILL
Summary
Operations-focused leader who combines project oversight, process improvement, and staff development to support installation performance. Manages labor productivity, equipment use, compliance, and workflow changes that improve communication, execution, and bottom-line results.
Overview
11
11
years of professional experience
Work History
Installation Business Leader
Door Systems ASSA ABLOY US Inc
Naperville, IL
12.2022 - Current
- Manage installation department P&L performance, including labor productivity, project profitability, equipment utilization, and cost control initiatives.
- Develop and implement strategic operational processes to improve workflow, communication, resource allocation, and project execution efficiency.
- Lead project review meetings to evaluate contract requirements, labor strategies, logistics plans, and critical project milestones.
- Identify and mitigate project risks related to schedule, safety, staffing, material availability, quality, and customer requirements.
- Collaborate with Sales, Shop Team, Service, Accounting, and the Field Team to ensure successful project handoffs and execution.
- Manage recruiting, training, mentoring, and performance development of project management and field installation personnel.
- Ensure compliance with company policies, OSHA regulations, union agreements, quality standards, and customer specifications.
- Support strategic business growth through operational planning, capacity management, forecasting, and resource development.
Project Manager
Door Systems ASSA ABLOY US Inc
Naperville, IL
12.2021 - 11.2022
- Adjusted project scope and cost while implementing change management processes to ensure project alignment with objectives.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Monitored project progress by developing forecasts and tracking expenses.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Led meetings with internal team members, consultants and contractors.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Inspected job sites regularly to assess quality and track progress.
- Built and established strong partnerships with teams, vendors and contractors.
Service/Installation Coordinator
Door Systems ASSA ABLOY US Inc
Naperville, IL
03.2020 - 12.2021
- Coordinated door systems installation schedules with customers, technicians, and project teams.
- Supported installation process flow across door systems projects from order to completion.
- Created reports detailing the status of each installation project at regular intervals.
- Tracked submittals, RFIs, and permit documents for construction projects.
- Updated project logs, drawings, and construction correspondence.
- Supported with Inventory Management - cycle counts, managing an active parts book, and reviewing large discrepancies to resolve inventory issues.
Inside Sales Assistant
Norix Group, Inc
West Chicago, IL
02.2016 - 01.2020
- Prepared quotes for customers based on their needs and budget requirements.
- Assisted Norix Group dealers by providing accurate product specifications and competitive pricing.
- Addressed and clarified customer inquiries regarding product details, lead times, and order specifics.
- Coordinated with production, shipping, and sales teams on order changes.
- Compiled and analyzed weekly sales performance reports to track trends and inform strategy.
Education
Associate of Science - Biology
Benedictine University
Lisle, IL05-2014
Lean Sigma Six White Belt Certification Course
Coursera - Ongoing
10-2026
CAPM (Certified Associate in Project Management)
Master of Project Academy - Ongoing
10-2026
Skills
- Project Management
- Risk Management
- Budget forecasting
- Schedule Management
- Operational Efficiency
- Process Development
- Process Implementation and Management
- Lean and Continuous Improvement
- Team Leadership
- Staff Training and Motivation
- Team Collaboration
Languages
English: Native, Punjabi: Fluent, Hindi: Moderate
Affiliations
- Industrial Door Acquisition (April 2024-April 2025) - Successfully managed/supported the post-acquisition integration of Industrial Door Company by developing a structured approach to document business processes, understand organizational roles, and map operational workflows. Successfully guided the transition to our ERP platform through a phased implementation strategy that maintained business continuity, minimized disruption, and enabled a seamless integration into the broader organization with minimal operational impact.
- Door Systems - Chicago (2020 to Current) - Recognized as a driver of operational excellence through the development and implementation of innovative business processes that have been adopted across multiple departments. Introduced enhanced technician scheduling and scope documentation, spearheaded the implementation of Monday.com for project visibility and team collaboration, improved inventory management practices, and implemented standardized warranty reimbursement and cycle count processes. Continuously evaluates and refines workflows to improve efficiency, communication, and customer outcomes while maintaining operational continuity and team engagement.
Timeline
Installation Business Leader
Door Systems ASSA ABLOY US Inc
12.2022 - Current
Project Manager
Door Systems ASSA ABLOY US Inc
12.2021 - 11.2022
Service/Installation Coordinator
Door Systems ASSA ABLOY US Inc
03.2020 - 12.2021
Inside Sales Assistant
Norix Group, Inc
02.2016 - 01.2020
Associate of Science - Biology
Benedictine University
Lean Sigma Six White Belt Certification Course
Coursera - Ongoing
CAPM (Certified Associate in Project Management)
Master of Project Academy - Ongoing