LILLIANA GUZMAN

Lake Jackson

Summary

Detail-oriented Team Lead with a proven track record of fostering collaboration to achieve shared objectives. Expertise in project management, workflow optimization, and cash management, complemented by a commitment to building strong cooperative relationships and organizing efficient workstations. Experienced professional in the retail industry with substantial knowledge in customer service and store operations, consistently recognized for driving team collaboration and delivering results. Reliable and adaptable, equipped with exceptional organizational and communication skills that support business goals and enhance customer satisfaction.

Overview

years of professional experience

Work History

SERVER / CASHIER

The Local

Lake Jackson, TX

08.2024 - Current

Provide friendly, attentive customer service in both fast-paced dining and cashier environments.
Handle cash transactions, process payments, and manage point-of-sale systems accurately and efficiently.
Coordinate with kitchen staff and team members to maintain smooth service during high-volume shifts.
Assist with off-site catering and private events by serving food and beverages in professional event settings.
Maintain organized workspaces and ensure a welcoming atmosphere for guests.
Adapt between front-of-house responsibilities including serving, cashiering, and event support.

TEAM LEAD

Jack in the Box

The Woodlands, TX

06.2021 - 06.2024

Directed a team of 4+ employees, ensuring efficient daily operations and providing training to enhance service quality and team productivity.
Enhanced customer satisfaction by implementing service improvement strategies, leading to a 20% increase in positive customer feedback and repeat business.
Oversaw inventory control, placing orders, and managing stock levels to minimize waste and ensure the availability of all menu items.
Maintained strict adherence to food safety, sanitation, and health regulations, achieving consistently high scores in health inspections.
Oversaw daily cash handling, including accurate cash drawer balancing, bank deposits, and financial reporting, ensuring transparency and reducing discrepancies.

Education

Associate of Arts -

Brazosport College