Lilly Handley

As a bank teller, I played a vital role in providing exceptional customer service and ensuring the smooth operation of daily banking activities.

My key responsibilities included:

• Successfully processing deposits and withdrawals, maintaining accuracy and efficiency, with an impressive record of handling over 150 transactions in a single day.
• Overseeing and administering the balancing of the branch's vault, ensuring all funds were accounted for, and discrepancies were promptly identified and resolved.
• Collecting loan payments and managing account inquiries, providing clients with personalized assistance to meet their banking needs.
• Training and mentoring new tellers, sharing best practices, and enhancing their understanding of banking procedures and customer service excellence.
• Conducting thorough reviews of transactions to ensure compliance with regulations and internal policies, while maintaining high standards of accuracy in all operations.

This position allowed me to demonstrate strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment, while fostering positive relationships with customers and team members.

As an Interactive Bank Teller Supervisor, I was responsible for leading a team of tellers in providing outstanding customer service through advanced banking technology and innovative solutions.

My key responsibilities included:

• Supervising daily operations of the interactive teller team, ensuring efficient processing of transactions, including mobile deposits, while adhering to banking policies and procedures.
• Training and onboarding new employees on interactive banking systems, mobile deposit procedures, and customer service best practices to enhance team performance and service quality.
• Conducting end-of-night audits to ensure accurate reconciliation of cash and electronic transactions, identifying, and resolving discrepancies in a timely manner.
• Overseeing the resolution of complex customer inquiries and transactions, providing effective solutions to enhance customer satisfaction, and loyalty.
• Analyzing transaction data and team performance metrics to identify areas for improvement, implementing strategies to optimize service delivery, and efficiency.
• Collaborating with management to develop and refine training programs that enhance teller skills and operational effectiveness, while ensuring compliance with regulatory requirements.

This role allowed me to leverage my leadership and training skills, while fostering a positive team culture, and driving customer-focused initiatives in the rapidly evolving landscape of digital banking.

As a Team Lead at Chick-fil-A, I played a crucial role in managing daily operations and ensuring exceptional customer service.

My key responsibilities included:

• Assigning positions and managing shift schedules for team members to ensure efficient operations during peak hours, while fostering a collaborative team environment.
• Demonstrating versatility by being multi-trained in various roles, including all aspects of the drive-thru operation and full-service side, enabling seamless support across the restaurant.
• Achieving excellence in customer service as a drive-thru operator, consistently receiving positive feedback and recognition for my performance and ability to handle high-volume transactions efficiently.
• Actively listening to unsatisfied customers, addressing their concerns, and implementing solutions to ensure their needs were met, thereby transforming negative experiences into positive outcomes.
• Training and mentoring new team members, sharing best practices for customer service and operational excellence to enhance overall team performance.
• Maintaining a clean and organized work environment, while ensuring compliance with health and safety standards.

This role allowed me to develop strong leadership skills, enhance my problem-solving abilities, and contribute to a positive dining experience for customers, while supporting the team in achieving operational goals.

As a team member at Chick-fil-A, I was trained in all functions of daily operations, enabling me to contribute effectively to the team's success. My role involved providing exceptional customer service and ensuring a positive dining experience for all guests.

Key responsibilities included.

• Delivered friendly and efficient service, addressing customer inquiries, and resolving issues promptly.
• Accurately took and prepared customer orders, consistently excelling at getting orders out quickly and correctly.
• Assisted in food preparation and cooking, adhering to Chick-fil-A's high standards of quality and safety.
• Collaborated with team members to meet operational goals, and maintain a positive work environment.
• Maintained cleanliness and organization in the dining area and kitchen, ensuring a welcoming atmosphere for guests.
• Participated in ongoing training to enhance my skills and knowledge of Chick-fil-A's menu and operational procedures.

This experience has equipped me with strong communication skills, teamwork, and the ability to manage multiple tasks efficiently, making me a valuable asset in any customer-focused role.