Lilly Hawley
Johnson city,NY
Summary
Cashier with a strong foundation in customer service and cash handling, honed through roles at Wegmans and Regal Cinemas. Demonstrates proficiency in team collaboration, conflict resolution, and sales techniques, contributing to enhanced customer satisfaction and service ratings. Quick to learn and adept at managing high-volume environments, aiming to leverage skills in a dynamic setting.
Positive, compassionate, and resilient individual with solid foundation with knowledge of intervention strategies combined with communication and active listening skills. Committed to fostering supportive and empathetic environment that promotes client well-being and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counselor Assistant
Fairview Recovery Services
Binghamton, NY
12.2024 - Current
- Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
- Promoted a safe and supportive environment for clients by enforcing facility policies and procedures consistently across all interactions.
- Relayed relevant patient care details to supervisory staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying documents.
Floor staff
Regal cinemas
Binghamton
07.2024 - Current
- Assisted customers with ticket purchases and inquiries, enhancing customer satisfaction.
- Maintained cleanliness of theater areas, ensuring a welcoming environment for patrons.
- Collaborated with team to manage high-volume crowds efficiently during peak hours.
- Resolved customer complaints promptly, contributing to improved service ratings.
- Operated concession stands, boosting sales through effective upselling techniques.
Cashier
Wegmans
Johnson City
04.2023 - 07.2024
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Handled cash and card payments accurately, maintaining a balanced cash drawer daily.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
- Utilized product knowledge to improve customer satisfaction.
Education
High school -
Johnson city high school
Johnson City06.2024
Skills
- Team Collaboration
- Conflict Resolution
- Customer Service
- Time Management
- Sales Techniques
- Cash Handling
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
Accomplishments
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Handled cash and card payments accurately, maintaining a balanced cash drawer daily.
- Resolved customer inquiries promptly, ensuring a positive shopping experience.
Certification
CPR
Timeline
Counselor Assistant
Fairview Recovery Services
12.2024 - Current
Floor staff
Regal cinemas
07.2024 - Current
Cashier
Wegmans
04.2023 - 07.2024
High school -
Johnson city high school