Lilly Holgate
Flagstaff,AZ
Summary
Dynamic Employee with proven expertise in cash handling and exceptional customer service. Successfully resolved conflicts, enhancing customer satisfaction and loyalty. Skilled in training and mentoring staff while maintaining optimal store performance through effective team building and critical thinking. Committed to workplace safety and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Holder
Wingstop Restaurant
05.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
No Degree - Nursing
Northern Arizona University
Flagstaff, AZ05-2028
High School Diploma -
Higley Highschool
Gilbert, AZ05-2024
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Customer service management
- Workplace safety
- Inventory monitoring
- Team building
- Opening and closing coordination
- Multitasking and prioritizing
Certification
- Certified Food Handler
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Key Holder
Wingstop Restaurant
05.2023 - Current
No Degree - Nursing
Northern Arizona University
High School Diploma -
Higley Highschool
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