Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Lilly Horner

Silverton,OR

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and operational efficiency at The Homeplace Restaurant through exceptional multitasking and strong customer service skills. My ability to foster team collaboration and maintain composure under pressure has consistently improved guest experiences, demonstrating reliability and a commitment to excellence.


Overview

6
6
years of professional experience

Work History

Waitress

The Homeplace Restaurant
04.2022 - 03.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Barista

Willamette Valley Pie Co. Retail Store
11.2021 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Swim Lesson Instructor

Silverfalls YMCA
03.2019 - 11.2021
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.

Education

Dental Assisting

Concorde Career College
05-2025

High School Diploma -

Silverton High School
Silverton, OR
06-2022

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Tenacity
  • Memory retention
  • High volume dining
  • Reliability and punctuality

Timeline

Waitress

The Homeplace Restaurant
04.2022 - 03.2025

Barista

Willamette Valley Pie Co. Retail Store
11.2021 - 03.2022

Swim Lesson Instructor

Silverfalls YMCA
03.2019 - 11.2021

Dental Assisting

Concorde Career College

High School Diploma -

Silverton High School

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Lilly Horner