Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lilly Jones

Orange Park,FL

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly, committed to reaching business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

TELLER

Community First Credit Union Of Florida
Jacksonville, FL
04.2024 - Current
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of bank records and client information.
  • Received and counted daily inventories of cash, drafts and checks.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Balanced daily cash deposits and vault inventory.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Continuously updated knowledge about banking products, services, policies and regulations.

Pro Desk

Home Depot
Middleburg, FL
06.2023 - 03.2024
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Coordinated with suppliers to procure necessary materials for projects within budget constraints.

Service Desk

Home Depot
Middleburg, FL
06.2022 - 06.2023
  • Oversaw operations of special service desk and enabled quick resolution of issues.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Shift Manager

McDonald's
Orange Park, FL
06.2019 - 04.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Oakleaf High School
Orange Park, FL
05-2021

Skills

  • Account updating
  • Compliance, banking laws, and regulations
  • Sales expertise
  • Reliable
  • Cash handling
  • Relationship building and management
  • Positive and professional

Affiliations

  • gym
  • trails
  • baking

Certification

  • fork lift & reach truck certifications

Timeline

TELLER

Community First Credit Union Of Florida
04.2024 - Current

Pro Desk

Home Depot
06.2023 - 03.2024

Service Desk

Home Depot
06.2022 - 06.2023

Shift Manager

McDonald's
06.2019 - 04.2021

High School Diploma -

Oakleaf High School

Similar Profiles

CREATE PROFILE
Lilly Jones