Lilly Jones
Evans,GA
Summary
Dynamic Shift Leader with a proven track record at Moe’s Southwest Grill, excelling in team leadership and customer service. Skilled in cash handling and complaint resolution, I foster a positive work environment while enhancing customer satisfaction. Committed to training and developing staff, ensuring operational excellence and a cohesive team culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Moe’s Southwest Grill
06.2022 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Sandwich Artist
Subway
01.2020 - 02.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
High School Diploma -
Homeschool
Pisgah Forest, NC, And Evans, GA05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Inventory counts
- Complaint resolution
- Shift paperwork completion
- Issue resolution
- Daily workflows
- Professional appearance
- Diplomatic and fair
- Strategic thinking
- Verbal and written communication
- Shift leadership
- Decision-making capacity
- Shift checklists
- Staff engagement
- Multitasking Abilities
- Multitasking
- Organizational skills
- Attention to detail
- Active listening
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Task prioritization
- Relationship building
- Decision-making
- Team building
Certification
I’m ServSafe certified
Timeline
Shift Leader
Moe’s Southwest Grill
06.2022 - 04.2025
Sandwich Artist
Subway
01.2020 - 02.2021
High School Diploma -
Homeschool
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