Lilly Kacer
San Marcos,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Crunch Fitness Gym
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled updating and adding members insurance plans.
HEAD LIFEGUARD
City of Bay City
05.2020 - 08.2021
- Demonstrated excellent customer service skills while interacting with guests, answering questions and resolving conflicts
- Taught swimming techniques and safety education to new swimmers
- Identified potential hazards in the pool area and took corrective action when necessary
- Instructed swim lessons for all ages and levels of swimmers
- Performed daily maintenance tasks such as cleaning gutters, checking chemical levels, emptying skimmer baskets and vacuuming pools
- Trained lifeguards on proper rescue techniques, CPR and AED protocols, and first aid procedures
WAITRESS
616 Restaurant
07.2018 - 08.2021
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Processed accurate cash and credit card transactions
LIFEGUARD
City of Bay City
05.2018 - 08.2019
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
Education
BACHELOR OF SCIENCE (B.S.) IN HEALTH AND FITNESS - MANAGMENT CANDIDATE
Texas State University
08.2025
Skills
- Staff Supervision
- Incident Reporting
- Customer Service
- CPR Certification
- Time Management
- Food Preparation and Safety
- Cash Handling
- Customer Support
- Sales strategy
- Professional telephone inquiry
Timeline
Member Service Representative
Crunch Fitness Gym
06.2024 - Current
HEAD LIFEGUARD
City of Bay City
05.2020 - 08.2021
WAITRESS
616 Restaurant
07.2018 - 08.2021
LIFEGUARD
City of Bay City
05.2018 - 08.2019
BACHELOR OF SCIENCE (B.S.) IN HEALTH AND FITNESS - MANAGMENT CANDIDATE
Texas State University
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