Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lilly Kall

Brook Park

Summary

Outgoing and enthusiastic General Manager at Taco Bell, excelling in operations management and team leadership. Achieved significant sales growth through strategic planning and effective inventory control. Renowned for problem resolution and fostering a collaborative environment, enhancing customer satisfaction and team performance.

Overview

9
9
years of professional experience

Work History

General Manager

Taco Bell
08.2023 - Current
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels, reducing waste through monitoring daily/weekly counts.
  • Trained and developed team members.
  • Ensured compliance with health and safety regulations through regular core audits and staff training.
  • Managed budget implementations, employee benchplans, training, and schedules.
  • Developed and implemented strategies to increase sales and beat year-over-year sales goals.
  • Forecasted sales to ensure labor goals.
  • Created two weekly truck orders to appropriately meet up with our weekly food usage.
  • Created monthly training calenders.
  • Made sure scheduling and deployment was spot on to meet our store goals.
  • Managed budgeting and financial forecasting, successfully controlling costs while maximizing profitability.
  • Held manager meeting that were fun and inclusive to get the team excited for rollouts, and get us on the same page.
  • Managed safe and drawer funds to make sure they were always where they needed to be.

Shift Leader

Taco Bell
06.2016 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Operated cash register efficiently, handling transactions accurately and managing cash flow.
  • Maintained cleanliness and organization of work stations, adhering to health and safety standards.
  • Collaborated with team members to optimize food preparation and service speed during peak hours.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Monitored inventory levels, reporting shortages to management to ensure timely restocking of supplies.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the establishment.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Trained and mentored team members on best practices and operational procedures.
  • Monitored inventory levels, ensuring timely restocking and minimizing waste.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Valley Forge High School
Parma Heights, OH

No Degree - Business Management

Cleveland State University
Cleveland, OH
05-2027

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Great work ethic
  • Inventory control

Languages

English
Full Professional

Timeline

General Manager

Taco Bell
08.2023 - Current

Shift Leader

Taco Bell
06.2016 - Current

Valley Forge High School

No Degree - Business Management

Cleveland State University

Similar Profiles

CREATE PROFILE