Lilly Kubitz
Newport News,VA
Summary
Dynamic sales professional with a proven track record at Vacation Village Resorts, excelling in lead prospecting and relationship building. Achieved consistent quota surpassing through persuasive communication and strategic planning. Adept at enhancing customer experiences while maintaining regulatory compliance, demonstrating strong negotiation tactics and complex problem-solving skills.
Overview
3
3
years of professional experience
Work History
Timeshare Tele Sales Representative
Vacation Village Resorts
07.2025 - 09.2025
- Contacted high volumes of prospective guests daily using a computerized dialing system based on completed entry forms.
- Informed potential customers of their selection to receive promotional incentives, including resort gift cards and discounted travel offers.
- Explained resort packages, promotional terms, and visit requirements clearly and professionally to encourage participation.
- Guided callers through the process of securing their reservation, including collecting refundable deposits.
- Consistently met or exceeded daily and weekly quotas for calls, conversions, and deposit commitments.
- Maintained accurate records of customer interactions, deposit transactions, and follow-up appointments in CRM software.
- Achieved commission goals through strong rapport-building, persuasive communication, and objection-handling skills.
- Collaborated with team members and supervisors to refine messaging strategies and improve overall call performance.
FOH Team Member
Chic Fil A
01.2025 - 03.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
Games Host
Busch Gardens Williamsburg
12.2024 - 02.2025
- Performed cash handling duties, provided change and balanced money at end of shift.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Traffic Coordinator
Busch Gardens Williamsburg
06.2024 - 12.2024
- Directed guests to appropriate parking areas, including general parking, preferred parking, and VIP sections, ensuring efficient traffic flow and safety.
- Rotated through multiple positions within the parking department based on operational needs, maintaining flexibility and strong situational awareness.
- Provided clear hand signals and verbal instructions to incoming vehicles to guide them safely and efficiently.
- Greeted guests warmly, offered assistance, and contributed to a positive first impression of the park experience
- Worked periodically in the on-site dog kennel, helping care for guest pets and ensuring cleanliness, comfort, and adherence to kennel procedures.
- Communicated effectively with team members and supervisors to coordinate traffic patterns and respond to changing crowd levels.
Waitress
Tiger Thai Cuisine
05.2024 - 08.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Ride Operator
Busch Gardens Williamsburg
06.2023 - 08.2023
- Operated multiple amusement rides across various park locations, following all safety protocols and attraction procedures.
- Assisted guests with boarding and exiting rides, providing clear instructions to ensure comfort and safety.
- Conducted thorough safety checks, including verifying seatbelts, harnesses, and restraints before dispatching each ride cycle.
- Monitored ride controls, emergency stops, and operational panels to run attractions safely and efficiently.
- Provided friendly, high-energy guest service by greeting riders, answering questions, and maintaining a welcoming atmosphere.
- Communicated with other ride operators and supervisors to coordinate smooth ride operations and respond to any safety concerns.
- Maintained cleanliness and organization in ride areas to uphold park appearance and guest satisfaction.
- Adapted quickly to different rides and operational needs by rotating positions throughout the park.
Education
Associate of Science - Social Sciences
Virginia Peninsula Community College
Hampton, VAHigh School Diploma -
Denbigh Highschool
Newport News, VA06.2025
Skills
- Lead prospecting
- Competitor research
- Account development
- Pipeline building
- Network development
- Sales closing
- Regulatory compliance
- Strategic planning
- Proposal development
- Customer needs assessment
- Expense reporting
- Strategy development
- On-site product demonstrations
- Relationship building
- Customer experience enhancement
- Negotiation tactics
- Account management
- Customer service
- Complex Problem-solving
- Process improvement
- Interpersonal communication skills
- Relationship management
- Prospecting skills
Timeline
Timeshare Tele Sales Representative
Vacation Village Resorts
07.2025 - 09.2025
FOH Team Member
Chic Fil A
01.2025 - 03.2025
Games Host
Busch Gardens Williamsburg
12.2024 - 02.2025
Traffic Coordinator
Busch Gardens Williamsburg
06.2024 - 12.2024
Waitress
Tiger Thai Cuisine
05.2024 - 08.2024
Ride Operator
Busch Gardens Williamsburg
06.2023 - 08.2023
Associate of Science - Social Sciences
Virginia Peninsula Community College
High School Diploma -
Denbigh Highschool