Summary
Overview
Work History
Education
Skills
Timeline
Barista

Lilly Kuck

Mobile,AL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to manage time effectively while maintaining cleanliness and fostering a positive team environment. Recognized for resolving customer complaints promptly, enhancing loyalty, and training new team members with a supportive approach. Committed to creating welcoming experiences for all customers.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
06.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Cashier/Barista

Target
02.2023 - 06.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Zaxbys
10.2019 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Applied Science - Nursing

Coastal Alabama Community College
Bay Minette, AL
08-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Decision-making
  • Excellent memory

Timeline

Cashier/Barista

Target
02.2023 - 06.2023

Barista

Starbucks
06.2021 - Current

Cashier

Zaxbys
10.2019 - 06.2021

Associate of Applied Science - Nursing

Coastal Alabama Community College

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