Lilly Kuropat

• Maintained a strong client base through proactive client outreach, had a deep understanding of client needs, and continued to build & maintain relationships with new & existing clients.
• Provided excellent knowledge of the brand history and served as an expert on product knowledge and educating clients.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
• Excelled in meeting sales targets, contributing significantly to the overall success of the team.

• Curated a personalised portfolio of second-hand styles using online tools with the intent to sell and ship worldwide
• Used SEO and aesthetics to market products, as well as strengths for managing details and direction
• Adhering to time constraints and using skills in communication
• Set pricing structures according to market analytics and emerging trends.

• Displayed advanced customer service competencies in every position held; ensured all guests received prompt and attentive service.

• Developed strong and long-lasting relationships with wine club members.

• Maintained knowledge of all wines and seasonal menu offerings to assist guests with menu selection.

• Implemented new ways to make the server station safe and more efficient.

• Met or exceeded sales targets on a consistent basis regarding wine club sign-ups, bottle, and glass sales.

• Provided exceptional service and hospitality to a high volume of daily customers, maintaining composure during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
• Familiar with different POS terminals to enter orders, and run cash, card, or gift certificate payments.

• Worked with Stylist Joseph Toronka to coordinate styling of 20+ outfits for INIFD Corporate and organised all outfits for the fashion show
• Worked closely with Stylist and advised on putting complete outfits together based on current trends and the theme of the show
• Assisted with clothing pulls and fitting the models, ensuring everything was in place and ready for the show
• Dressed several models for multiple runway shows.