Lilly Le

• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Answered phone calls to take orders, give information and document reservations.
• Seated patrons based on guest preferences and seating availability.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Opened and closed seating sections according to volume of guests.

Over saw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Supported student learning objectives through personalized and small group assistance.

Differentiated instruction to accommadate diverse learning needs, ensuring each student had an equal opportunity for success.

Substituted for absent teachers and providing the lesson that students need for their class.

Assisted with special events and programs.

Maintained clean, neat, and operational facilities to serve program needs.

Supported engaging, fun, activity for the students

Helped with educational workshops and hands-on activities.